Mammoth is a world-leading equipment and power system solutions provider with global offices in Australia, New Zealand, Malaysia, Canada, Mexico, and Argentina. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally.

The 2 x Field Service Coordinators will be responsible for producing and maintaining the work schedule for a national team of technicians performing various machine-related activities.

The role will be based on a fortnightly rotating roster. 1st shift - 6am to 2pm / 2nd shift - 8.30am to 4.30pm

The role:

• Update and maintaining schedules for installation of products
• Organise site access and travel requests
• Coordinate installation dates with production team to ensure timely delivery and execution of goods and service.
• Organising testing equipment for field technicians for site entry
• Act as direct contact point for field staff
• Monitor and report on technician downtime inclusive of service utilisation and invoice sales value
• Preparing analytical reporting to client and customers
• Liaising with multiple departments and contact points to ensure a smooth and successful executing process - internal & external

The requirements:

• Have an ability to work across both shifts on rotating roster
• High level customer service acumen
• Exceptional service co-ordination skills with attention to detail
• Possess previous experience in a fast paced environment
• High level communication and problem solving skills
• Ability to plan, forecast and execute work plans
• Previous exposure to data management and reporting
• Previous experience with Salesforce - Advantageous
• Previous experience in Trello - Advantageous

If you believe that you meet our current requirements for this position, please send us a copy of your UPDATED CV by clicking the APPLY button. Please note that we are only considering application from those with valid Australian working rights.