About the role

This is a ideally a full-time position with part time considered as a Medical Reception/Job Share Manager at Wickham Clinic in Wickham NSW 2293. You will be responsible for managing the reception team, overseeing job-share schedules, and providing exceptional customer service to patients. This is a critical role that supports the smooth operation of the clinic and contributes to the delivery of high-quality healthcare.

What you'll be doing

• Manage the daily operations of the reception team, including scheduling, training, and performance management
• Oversee the job-sharing arrangements for reception staff, ensuring seamless transitions and coverage
• Provide exceptional customer service to patients, answering inquiries, booking appointments, and managing patient records
• Liaise with nursing and medical staff, to ensure effective communication and coordination
• Assist with the implementation of new policies and procedures to improve clinic operations
• Participate in team meetings and contribute to the ongoing development of the clinic

What we're looking for

• Minimum 3 years of experience in a medical reception or customer service role
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations and provide empathetic care
• Strong organisational and multitasking abilities, with the capacity to juggle competing priorities
• Proficient in using medical software and technology, with the ability to quickly learn new systems
• A passion for healthcare and a commitment to providing high-quality patient care
• Flexible and adaptable, with the ability to work collaboratively as part of a team

What we offer

At the Wickham Clinic, we believe in supporting our employees and creating a positive work environment. We offer a range of benefits, including:

• Competitive salary
• Flexible work arrangements/hours
• Ongoing training and development opportunities
• A collaborative and supportive team culture

About us

The Wickham Clinic is a well-established medical practice that has been serving the community in the Newcastle area for over 5 years. It is based in a popular and thriving growth area and we are expanding. We are committed to providing high-quality, patient-centred healthcare and creating a welcoming and inclusive environment for our patients and staff. Our team of experienced medical professionals is dedicated to delivering exceptional care and ensuring the best possible outcomes for our patients.

If you are passionate about healthcare and excited to join a dynamic and supportive team, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.