Company Description

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

Join Minor Hotels in an exciting national role based in Maroochydore, where your exceptional customer service and operational expertise will make a real impact across 65+ properties throughout ANZ. If you're someone with a background in hotel operations, customer service, or admin and are ready to take on a dynamic corporate role, this is your opportunity to join a global hotel group.

In this role, you’ll be the go-to expert for our Property Management Systems, including CMS Hospitality and Opera. These systems play a key role in guest communication, check-ins, trust accounting, and more. You'll provide hands-on training, resolve queries, and troubleshoot issues through our helpdesk, showcasing your strong time management and communication skills.

With support from a senior team, you'll also be part of a rotational after-hours schedule (5:00 PM to 7:30 AM) once every two weeks, earning an additional allowance. A strong understanding of hotel operations and trust accounting is vital, as you'll assist with end-of-month processes and provide support on the 1st of each month, including weekends and public holidays, in exchange for time-in-lieu. This is your chance to step into a corporate role with a global reach and true impact.

Key Responsibilities Include:

• Provide exceptional customer service and operational support, offering tailored training and troubleshooting to hotel teams across ANZ.
• Build and maintain strong, collaborative relationships with property teams, fostering communication and trust to ensure operational success.
• Regularly maintain and update the Property Management System (PMS), ensuring it functions efficiently and evolves with the needs of the business.
• Provide vital CMS support during end-of-month processes, especially on the 1st of each month, ensuring smooth and accurate reporting.
• Participate in a rotational after-hours support schedule, offering reliable, professional assistance whenever needed.

Qualifications

To be successful you will need:

• A minimum of 12 months' experience in a hotel front office position or 2 years experience in an administration or customer service focused position.
• Previous experience using Property Management Systems (PMS), particularly CMS Hospitality and Opera, is highly regarded.
• A solid understanding of trust accounting, strata title, and serviced apartments management is highly regarded.
• A positive attitude and proactive approach to problem-solving, fostering a collaborative and supportive work environment.
• Exceptional written and verbal communication skills, with the ability to build and maintain professional relationships with stakeholders at all levels.
• Flexibility to provide on-call support outside of business hours on a rotational basis (two weeks on, two weeks off) is required.
• Availability to work on the 1st of each month, including weekends and public holidays (with time off in lieu provided for these days), is necessary to support end-of-month operational requirements.

Additional information

Join our positive and vibrant team and be rewarded with these team benefits:

• Competitive starting salary of $65,000 + super
• Maroochydore office location with free onsite parking
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• Access to Minor Hotels ANZ paid parental leave benefits
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
• NIB Insurance discounts
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.