About Us

At Culture Tech, we help schools and businesses harness the potential of technology to align with their organizational vision. Our focus is excelling at the fundamentals, fostering strong relationships, and cultivating a culture of empowerment and innovation. With teams in Newcastle and Darwin, we operate with a strong emphasis on autonomy, quality, creativity, and accountability.

About the Role

As a Lead Technical Support Specialist, you’ll be responsible for coordinating and overseeing our technical team. This role blends leadership, client relationship management, and hands-on technical support. As a key member of our Darwin-based team, you will be responsible for ensuring our clients receive high-quality technical service while also supporting our technicians in scheduling, project planning and delivery, and a mix of on-site and remote support.

This role is ideal for someone with excellent organizational and communication skills, a strong technical background, and a proactive and creative approach to problem-solving. You will collaborate with stakeholders across various industries, anticipate client needs, and foster a service-oriented culture.

Key Responsibilities

• Team Coordination & Scheduling: Oversee and manage the scheduling of our technical team to ensure efficiency and timely support alongside our Technical Manager.
• Client Relationship Management: Regularly meet with clients to understand their needs, provide updates, build long-term relationships and capture any growth opportunities and leads.
• Technical Project Planning & Delivery: Assist in planning, organizing, and completing technical projects to meet client requirements.
• Technical Support & Escalation: Provide hands-on technical support and step in as needed to ensure smooth service delivery.
• Service Quality & Process Improvement: Identify areas for process improvement and implement best practices to enhance service efficiency.
• Remote Work & Travel: Perform on-site visits, including remote Northern Territory communities, with 1 to 4 trips per quarter (ranging from 2 to 6 days per trip) to deliver technical projects.

Skills and Experience

• Microsoft 365
• Google Workspace
• Ubiquiti
• Jamf
• Enterprise networks

• MacOS, iOS, iPadOS, Windows, and Android
• Networks and SaaS solutions
• IT infrastructure in education and business environments

• We are looking for someone with strong leadership skills, technical expertise, and a client-focused mindset. The ideal candidate will have:
• Prior experience in a lead technical support or coordinator role, ideally within a client-facing environment.
• Excellent organizational skills and the ability to manage schedules, priorities, and projects effectively.
• Strong communication and relationship-building abilities with clients and internal teams.
• Experience providing technical support across platforms such as:
• Knowledge of designing, deploying, and supporting:
• Experience in technical project planning and execution.
• A proactive and adaptable approach, able to balance leadership, planning, and hands-on support.

Job Benefits and Perks

We value developing our staff through training, networking, and ensuring you have access to quality technology and tools:

• MacBook
• Mobile phone allowance
• Personal development plan to complete industry certifications and accreditations
• Travel allowances + and time-in-lieu for remote trips