We are seeking a detail-oriented and highly organised Case Coordinator to join our dynamic team. As the critical organisational link between IPS Engineering, production, and sales, you will ensure seamless operations and communication across all departments. The ideal candidate will excel in managing administrative tasks, coordinating processes, and maintaining robust relationships with stakeholders.

Client Details

Our client specialises in developing and marketing medical technology solutions. Their product portfolio includes implant systems, electrosurgery units, surgical laser systems, lights, and surgical instruments. These products are utilised in over 140 countries worldwide, setting new benchmarks in surgical innovation. They are dedicated to advancing patient treatment and providing surgeons with high-quality, reliable solutions.

Description

Key Responsibilities:

Ad hoc Administration and Office Management:

Manage daily office operations.

Coordinate catering, stationery, and office supplies.

Handle general office management tasks.

Primary Point of Contact:

Act as the main liaison for sales, engineering, and customer inquiries.

Serve as the central communication hub between departments.

Stakeholder Communication:

Maintain communication with surgeons and key stakeholders.

Ensure smooth information flow from manufacturing to commercial teams.

Organisational Systems and Data Management:

Coordinate IPS cases, production, and product throughout the entire case cycle.

Schedule planning meetings with customers.

Query production progress and plan priorities with customers and sales.

Create and manage material master data and inspection data in SAP.

Create and manage SAP orders and production orders.

Ensure data completeness and requirements are met.

Prepare data, including segmentation.

Project Planning and Process Optimisation:

Organise and optimise materials and processes.

Plan and support projects.

Create and maintain templates, work flow, and process documents.

Create and maintain surgeon preferences.

Communication and Relationship Management:

Serve as the key contact for all stakeholder communication.

Establish and maintain strong relationships with key customers.

Maintain positive and cooperative relationships with the wider team.

• Compliance:
• Manage all CAPAs efficiently and timely.

Profile

Ideal Candidate:

Background:

Experience as a case coordinator in a surgical practice is desirable.

Administration experience in the medical devices sector is desirable.

Minimum 3 years of experience in a similar role.

Skills:

Highly organised to ensure the efficient running of office operations.

A willingness to learn and adapt to new challenges.

Strong communications skills - written and verbal.

Strong time management.

Strong problem-solving skills.

High attention to detail.

Eligibility:

Applicants must be Australian citizens or permanent residents.

Apply now to join our team and make a significant impact on the success of the IPS service line!

Job Offer

Company Benefits:

Work-from-Home Flexibility:

1 day per week work-from-home option after the completion of the 6-month probation period.

On site Parking:

Parking available on site.

Special Leave:

Birthday leave.

Wellness leave - 2 days per year.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Carina Hosie on [email protected]