The Cove Jervis Bay is a premier wedding and events venue located in the stunning Jervis Bay region of New South Wales. With our picturesque beachfront setting, luxurious accommodation, and exceptional service, we are the perfect destination for couples to celebrate their special day. Our team is passionate about creating unforgettable experiences for our guests and the guest experience role really is the leader and pioneer in achieving this.

The Role

• Leads every aspect of the guest experience journey from beginning to end, creating meaningful moments that go beyond expectations to leave a lasting impression for our couples and their guests.
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries whilst go above and beyond with each guest experience
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Working with our couples and guest to understand their needs and how we can go above and beyond for them during their time on the property.
• Completing quality checks and property inspections to ensure all guest experience is inline with brand standards.
• Work with F&B supervisor and catering team to ensure a seamless delivery of wedding day services.
• Managing housekeeping department and work with housekeeping manager to ensure all guest accomodation is cleaned and kept at the highest standard.

What we're looking for

• Previous experience in a similar guest-facing role within the hospitality or events industry
• Excellent communication and interpersonal skills, with the ability to liaise effectively with wedding couples, guests, and suppliers
• Strong organisational and multitasking abilities to manage the various elements of a wedding event
• Passion for providing exceptional customer service and creating memorable guest experiences
• Flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment
• Knowledge of the wedding industry is highly desirable
• Ability to commit to weekend work and some night work when required.

Apply now to join our team and be a part of the magic at The Cove Jervis Bay.