About the Role

BOQ Group is growing, and as an AML Operations Analyst, you'll play a key role in enhancing our Ongoing Customer Due Diligence (OCDD) processes to ensure compliance with AML/CTF regulatory requirements.

In this role, you'll be responsible for validating and updating customer KYC information, ensuring accuracy in our core banking systems while meeting team and individual KPIs. You'll manage cases within our AML platform, handling tasks like opening, pausing, and closing cases. Confidentiality is key, and you'll maintain it while delivering on targets, communicating progress, and escalating issues to leaders.

You'll also conduct thorough assessments of transaction monitoring alerts and any unusual activity reports, identifying any red flags or ML/TF indicators that require further investigation. You'll document all due diligence evidence and outcomes appropriately, manage casework in a timely manner, and understand and interpret transaction data using banking systems to pursue lines of inquiry related to customers, source of funds, beneficial owners, and related parties.

About you

Our ideal candidate has experience in a similar role, with a strong understanding of AML/CTF operational obligations, sanctions, customer and payment screening, and regulatory report exception handling. Ideally you also have experience and a solid understanding of Financial Crime risk, banking codes of practice, and other relevant legislation.

Excellent time management come naturally to you. Yes – you are highly organised and live and breathe all things process efficiency, with a keen eye for detail! If you're ready to bring enthusiasm and energy to a high-performing FCO team, we would love to hear from you!

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to Apply

To apply for this role at #boqgroup, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.