TEMPORARY - PARENTAL LEAVE COVER UNTIL OCTOBER 2025

Why Join Us?

The City of South Perth's talented workforce prides itself on delivering excellent service to the community. Located 4kms from the Perth CBD and bordering the stunning Swan River, the City is widely recognised for its active places and beautiful spaces.

As an organisation, we are committed to being an employer of choice by attracting and retaining values based and customer service orientated people. When employed by us, you will have the opportunity to thrive, as well as take advantage of great working conditions and benefits including:

• Flu Vaccinations and Skin Screening
• Outdoor Active Classes and Team Activity Challenges
• Yoga and Pilates
• Physical Nutrition programs
• Financial wellbeing tools
• Mental Health and Safety seminars

• 5 weeks Annual Leave plus 17.5% Leave Loading
• Purchase up to 4 Additional Weeks of annual leave per year
• Flexible Working Arrangements
• Free Onsite Parking
• 8 weeks Paid Parental Leave
• Flexitime available for full time employees
• Learning and Professional Development opportunities, including the popular Perth Inner City Mentor Program
• Award winning Health and Wellness Program, free and onsite for all employees
• Superannuation 1/1 Sessions
• Corporate Discounts with major Health Insurance Providers (up to 7% discounts)
• Personal Leave up to 14 days per year (based on length of service)
• Inclusive and Safe workplace practices
• We are also working towards becoming a Menopause Friendly Employer.

About the Position

The successful candidate will play a vital role within the City, dedicated to delivering exceptional customer service and support, both internally and externally. As a Customer Service Officer, you will exemplify professionalism, enthusiasm, genuine empathy, and strong problem-solving skills to assist customers in achieving resolution-based outcomes. Your resourcefulness and proactive initiative will shine through in your communication style, collaboration with colleagues, and your approach to systems and technology, with strong attention to detail will ensure accurate and efficient handling of enquiries, requests, and payments using the Customer Request Management and other relevant systems.

To be successful in this position you will need to demonstrate:

• Current National Police Clearance.
• Previous experience in a Customer Service environment.
• Exceptional verbal and written communication skills, including a professional and engaging telephone manner.
• Ability to multitask and apply knowledge to tasks in the appropriate context, with effective time management skills.
• Proven ability to deal with difficult customers both over the phone and face to face.
• Proficiency in keyboard/ data entry skills with 98% accuracy.
• Strong interpersonal, collaboration and team skills.
• Cashiering experience using corporate based systems and technology - desirable.
• Experience with Local Government software and/ or operations - desirable.

Ready to Apply

If you're ready to be a part of our diverse and progressive team, please submit an online application using the 'Apply Here' button on the City's website. Supporting documents should be saved in .pdf format. Hardcopy applications may also be provided to our Civic Centre Reception. Applications in formats that cannot be opened will not be assessed.

For more information regarding the position, please contact, Vivienne Blight, Customer Service Coordinator, on 08 9474 0777 and visit the City's website southperth.wa.gov.au/careers

Applications close at 4.00 pm on Friday 7 March 2025.

Please note: Applications are considered as they are received and interviews will be arranged accordingly. The City reserves the right to close advertisements early, therefore an early application is strongly encouraged.

The City of South Perth acknowledges and pays respect to the traditional custodians of the land upon which we live, work and play - the Whadjuk people of the Noongar nation.

The City of South Perth is an equal opportunity employer, who is committed to providing an inclusive workplace. We encourage applications from people with disability, Aboriginal and Torres Strait Islanders, and people from diverse cultural and linguistic backgrounds.

This publication is available in alternative formats on request; please contact the Customer Service Team to request alternative format type (08) 9474 0777.