With offices nationwide, this well-known and highly regarded restoration company pride themselves on their efficient, effective and professional services they provide to customers and insurers across Australia.

This is an amazing entry level position where you will have the chance to develop and grow your career whilst working with a great team.

What does the role involve?

As a key member of the team, you'll play an important role in ensuring smooth operations and delivering top-notch service. You'll interact with clients, internal teams, and external partners, handling claims and inquiries professionally while maintaining high standards.

Responsibilities:

• Deliver excellent customer service via phone and email.
• Accurately enter claims into the CRM system and insurer portals.
• Assist management in ensuring contractors are appointed for tasks
• Assist with invoicing, ensuring it aligns with insurer rates.
• Communicate with insurance companies, customers, and team members regarding claims.
• Participate in the after-hours on-call roster and assist with other tasks as required.
• Work on a rotating roster (shifts include 8am-4pm, 9am-5pm and 10am-6pm)

Things you'll love about this role…

• Great location in Braeside with modern offices
• Excellent training and a buddy system available to make sure you're fully across the requirements for the role
• Chance of future career advancement opportunities
• Excellent team culture with regular morning teas, casual Fridays and team events

What we're looking for…

• Previous experience in administration, customer service or similar
• Excellent computer skills
• Ability to work well under pressure
• Great attention to detail

If you're passionate about making a difference and want to be part of a dynamic team, apply now!