Collections Account Manager required for leading company based in the CBD. Utilise your strong negotiation and customer service skills within this friendly team environment.

They have strong relationships with their clients, and are looking for a person that is proactive, with a positive attitude to be responsible to manage a diverse portfolio of commercial debtors. Your strong negotiation and customer service skills will help you achieve success in this role.

The role once trained offers the opportunity to Work from Home Thursday and Friday.

Key responsibilities in the role include:

• Negotiating payment of outstanding debts and arranging suitable payment plans for commercial clients.
• Provide exceptional customer service through building and maintaining relationships.
• Drive the legal process for debt collection.
• Drafting court documentation and enforcing judgements
• Management of matters including litigation, letters, calls and search tools.
• Achieving revenue targets and service standards
• Completion of reporting requirements

To be successful in this role you will need to demonstrate:

• Debt recovery experience ideally within a commercial environment
• Experienced in debt recovery litigation and knowledge of legal processes preferred but not required.
• Strong negotiation, problem solving skills and communication skills.
• Sound knowledge in Privacy, UCCC and Legislative requirements
• Intermediate skills in MS Excel and Word

Excellent customer service and communication skills, along with a positive attitude are a necessity for this role. Ideally you will have previous Collections or legal experience.

If you are highly motivated, with a passion for effective customer service please apply now!

If you have any specific questions relating to this role, please contact Megan Dunbar on email [email protected].