About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 139 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2024 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

Business Support Officers are employed in various areas throughout the region. The position provides customer focused services which enhance the quality, consistency and scope of information and administration services to better meet the need to existing and prospective students, staff and clients in the region.

This position reports to the Administration Team Leader.

TAFE Queensland regularly has vacancies (short and long term) for Business Support Officers in various areas. This talent pool may be open for up to 3 months and is for opportunities as they become available.

Key Responsibilities

• Demonstrate effectiveness in performing tasks of an administrative nature including analysis and problem-solving, task prioritisation, and goal achievement within predetermined deadlines.
• Represent the region in all communications with clients by providing continuous and consistent excellence in the delivery of client and administration services.
• Act within position’s delegations to provide issue-ownership and achieve timely resolutions.
• Provide accurate and efficient administration support utilising computerised management information systems and software packages.
• Update and maintain knowledge of the region’s services, products and policies and use this knowledge base to make informed, consistent decisions in the delivery and/or referral of services.
• Provide supervision and direction to administrative staff within the work area.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices

How to apply

If you’re interested in joining our team, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume;
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 28 February 2025

Job Reference Number: TQ2024-1243

For further information, please contact:

Angela Reed, Delivery Support Manager

[email protected]