Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The National Disability and Insurance Agency (NDIA) is seeking candidates to fill an ongoing EL1 Assistant Director Accessible Communications - Delivery and Performance vacancy.

The Accessible Communications Team entails a diverse team of people who has a passion around ensuring quality accessible communication is front and centre in everything we do. It aims to be at the forefront of current and emerging developments nationally and globally. Here, innovation, best practice and inclusivity go hand in hand. This creates a dynamic environment where diverse ideas and perspectives are key to our mission. You will enjoy a culture of continuous learning and collaboration. Your work will directly contribute to enhancing the lives of Australians with disability.

Where you can add value

Duties of the role may include but not limited to:

• Developing effective and efficient service delivery processes aligned with the National Disability 2021-2025 Strategy Standards, Web Content Accessibility Guidelines (WCAG 2) and NDIA minimum standards of accessible communications.
• Leading the delivery of the Agency’s internal translation capability, supporting the creation of accessible print, design, digital, tagging, Easy Read, plain English and other accessible communication products.
• Leading and managing procurement activities, supporting the external translation of the Agency’s communications products into accessible formats.
• Managing continuous improvement of key deliverables, including quality service delivery standards, contractual arrangements, measuring performance, prioritising, and addressing requests for quality accessible communication support and services in an efficient and timely manner.
• Supporting the development and delivery of high-quality and innovative accessible and inclusive communication materials that improve the quality of communications products within the NDIA.
• Collaborating and testing current and emerging solutions through the use of various accessibility testing tools and assistive technologies whilst coordinating ongoing engagement activities with key internal and external stakeholders.
• Maintaining knowledge of current developments and trends in accessibility and digital technologies and how they may assist the Agency achieve best practice.
• Leading a positive team culture through inclusive and collaborative management practices and building staff capability.

Enough about us, let’s talk about you

What we’re looking for in our ideal candidate:

• Collaborative, adaptive leadership qualities with a passion for continuous improvement and a growth mindset.
• Experience in leading, mentoring, and developing a diverse team of accessible communication professionals.
• Qualification in communications with strong attention to detail.
• Experience in creating and improving effective and efficient service delivery processes whilst managing continuous improvement of key deliverables, setting quality standards, measuring performance, prioritising and addressing requests for quality accessible communication support and services.
• Knowledge of requirements and standards for creating and delivering accessible print, design, digital, tagging, Easy Read, plain English and other accessible communication Products – incorporating best practice co-design principles.
• Experience in managing relationships with internal and external stakeholders and handling procurement / contracts with external suppliers.
• Knowledge of National Disability 2021-2025 Strategy Standards, Web Content Accessibility Guidelines (WCAG 2) and NDIA minimum standards of accessible communications.
• Knowledge of current developments and trends in accessibility and digital technologies.
• Understanding of the challenges faced by Australians with disabilities

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance

While this role is ideally performed from Adelaide SA, Brisbane QLD, Geelong VIC, Perth WA, Richmond VIC, Robina QLD and Surry Hills NSW, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 13 March 2025 at 11:30PM AEDT

If you have any questions, please contact Dean Barton-Smith on 0412752920 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on [[Recruitment Partner Contact Number]] [[Recruitment Partner Email]].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.