Delivery Officer

• Employment Type: Ongoing(x2)
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade: Clerk Grade 7/8
• Salary Range: $110,266 - $122,058 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are excited to invite applications for a number of newly created Delivery Officer roles for Government Technology Platforms, in Digital NSW as we transform to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In these roles you will perform scrum master and business unit support activities to contribute to the delivery and optimising of a range of activities to meet business objectives.

Day to Day Responsibilities

• Manage and oversee operational tasks for the Directorate; including reporting lines, requisitions, recruitments, governance, and reporting processes and tools.
• Take ownership of project management for operational tasks, ensuring efficient coordination and timely completion.
• Provide general administration support for the enabling SAFe chapters to ensure smooth day-to-day operations.
• Assist the Director and Associate Director in executing strategic initiatives for the directorate and chapters.
• Support governance processes, ensuring compliance with policies, procedures, and best practices.
• Coordinate reporting activities and maintain accurate and up-to-date documentation.
• Manage workflows and track key deliverables to ensure timely completion of tasks and initiatives.
• Collaborate with internal and external stakeholders to drive efficiencies and improve processes.
• Contribute to the continuous improvement of operational and governance tools.

What you will bring to this role

Essential

• Fantastic verbal and written communication skills to effectively interact with stakeholders at all levels.
• Strong sense of ownership and accountability, ensuring tasks are completed accurately and on time.
• Highly organised individual with the ability to self-manage and prioritise multiple tasks.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work both independently and collaboratively within a team environment.
• Experience in project management, governance, and administrative support preferred.
• Proficiency in relevant tools and software to support reporting and operational tasks.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter demonstrating how your skills and experience align with the role.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 11 March 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process