Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 680,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.?

A new role awaits

The Scheme Claims and Payments Branch plays a pivotal role within the NDIA, facilitating NDIS payments by designing ICT systems and resolving payment enquiries lodged by NDIS-registered providers and self-managed participants. Our mission is to ensure all NDIS payments are processed accurately, efficiently and in compliance with governance requirements, supporting the financial integrity of the NDIS.

In addition to payment processing, the branch delivers insightful analysis and reporting, identifying trends and informing decision-making from the NDIS Board, the NDIA Senior Leadership Team and at various operational levels across the NDIA. We also lead and support NDIA initiatives aimed at empowering providers and participants by enhancing their independence and ensuring successful, timely and accurate processing of NDIS claims and payments.

With a strong focus on innovation, collaboration and continuous improvement, the Scheme Claims and Payments Branch contributes directly to the NDIA’s expected outcomes of empowering NDIS participants to achieve their goals and participate fully in the community whilst ensuring a sustainable and high-performing Where you can add value

We are looking for high-performing, enthusiastic and dedicated leaders who are passionate about making a meaningful impact for NDIS participants. As part of the Scheme Claims and Payments Branch, you will play a critical role in ensuring NDIS payments are accurate, efficient, and aligned with the NDIA’s purpose.

You will develop and maintain trusted stakeholder relationships across the NDIA and with external partners, ensuring effective collaboration and alignment on key initiatives. You will implement effective financial controls and processes to ensure compliance with legislation, policies, and governance frameworks to maintain operational integrity and deliver NDIS payments in a timely and accurate manner.

We are currently looking to fill the following vacancies:

• EL1 Assistant Director Service Design and Improvement
• EL1 Assistant Director Service Delivery
• EL1 Assistant Director Reporting, Analytics, and Data
• EL1 Assistant Director Helpdesk and System Support
• EL1 Assistant Director Business Improvement and Quality

For detailed information regarding the duties and responsibilities of each available role, please refer to the attached candidate packs.

Where you can add value

Our ideal candidate possesses an inquiring mind, embraces diversity, and is open, honest, and accountable. They will demonstrate effective leadership through understanding people and their motivations, and thrive in collaborative environments, value open communication, and have strong attention to detail. Additionally, they will show excellent time management, organizational skills, and clear communication with stakeholders, and be passionate about delivering exceptional service and eager to learn financial processes.

Enough about us, let’s talk about you

Our ideal candidate possesses an inquiring mind, embraces diversity, and is open, honest, and accountable. They will demonstrate effective leadership through understanding people and their motivations, and thrive in collaborative environments, value open communication, and have strong attention to detail. Additionally, they will show excellent time management, organizational skills, and clear communication with stakeholders, and be passionate about delivering exceptional service and eager to learn financial processes.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

Remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Sunday 2 March 2025 at 11:30pm AEST

If you have any questions, please contact [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.