About The Shepherd Centre

At The Shepherd Centre, we believe every child with hearing loss deserves a world of choice. For over 50 years, we’ve been empowering children to listen, speak, and thrive - helping them build confidence, independence, and bright futures.

As a highly regarded for-purpose organisation, we provide specialised programs for children with hearing loss and their families, tailored to every stage of their journey. From our world-leading early intervention programs for babies and toddlers to Hear for You, our mentoring program for school-aged children and teenagers, we’re there every step of the way. Today, we support over 900 families across Australia, offering in-person and online services from 10 locations in NSW, ACT, Queensland, and Tasmania. Through our global platform, HearHub, we equip health professionals worldwide with the tools to support children with hearing loss.

When you join The Shepherd Centre, you become part of a passionate, purpose-driven team dedicated to making a real difference. Our values—integrity, courage, compassion, empowerment, creativity, and innovation—guide everything we do, ensuring every child and family receives the best possible support. We foster a family-friendly, flexible work environment where our people can thrive—both professionally and personally.

As a child-safe organisation and an equal-opportunity employer, we are committed to creating an inclusive, accessible workplace where diversity is celebrated, and everyone feels valued.

Join us in shaping a future where every child has a voice.

The Role

The role of the Digital and Business Project Manager is to plan, manage and coordinate the development and delivery of projects for internal use as well as external use in a commercial context. The role will work collaboratively internally and externally to coordinate input, resource and information as required to deliver project outcomes as agreed within scope and budget.

This is a 12-month fixed-term, full-time (38 hours per week) opportunity for an experienced and motivated individual ready to make a meaningful impact.

Key responsibilities include, but are not limited to:

• Plan, execute, and oversee multiple concurrent projects of varying complexity, ensuring they are delivered on time, within scope, and on budget
• Develop appropriate project plans, including resource allocation, timelines, and risk management strategies
• Lead and motivate cross-functional project teams, fostering a collaborative and performance environment aligned to our values
• Facilitate effective communication between stakeholders, team members, and senior management
• Implement and oversee Agile methodologies for appropriate projects, including backlog management, sprint planning, daily stand-ups, and retrospectives
• Prepare and present regular project status reports to senior management and stakeholders
• Continuously identify opportunities for process improvement and implement best practices in project management
• Drive delivery of HearHub product improvements and functionality in an iterative manner
• Work with other project teams and relevant stakeholders to support and maintain HearHub production operations and processes
• Coordinate change and release management in conjunction with IT and other project teams
• Advise or coach other staff who have project management responsibilities with less experience

Essential Criteria

• Proven experience leading a scrum, agile or DevOps projects and their processes and artefacts
• Ability to coordinate internal resources and stakeholders for the successful execution of projects
• Minimum relevant project management qualification
• Proven working experience as a project manager of multiple, multi-year business and technology change projects with annual budget at least $1M
• Demonstrable ability in managing complex dependencies, project status and financial reporting, and building and developing strong internal and external relationships
• Solid organisational skills including attention to detail and multi-tasking of skills and input
• Ability to work effectively both independently and as part of a high-performing team
• Ability to work on tight deadlines and manage competing demands
• Willingness to obtain Registration to Work with Vulnerable People, a NDIS Worker Check and obtain full vaccination for COVID-19 (2 doses)
• Full working rights to work in Australia.

Why Join The Shepherd Centre?

We don’t just profess our values, we truly practice them through the work that each and every one of us performs each day. We act and communicate with Compassion and Integrity in everything we do. We strive to Empower everyone we meet – our children, families and stakeholders. We foster Innovation – committed to finding better ways of doing things, through evidence-based practice. And finally, we support our people to be Courageous and harness their Creativity to unlock potential, enable progress and create new opportunities.

At The Shepherd Centre, we are passionate about improving outcomes for the children accessing our programs and we support our people to have a great work-life balance. We offer competitive benefits including:

• Competitive salary with not-for-profit salary packaging – claim up to $15,900 of your salary tax free per year + meal entertainment expenses up to $2,650 per year
• Flexible work hours, including options to work some days from home/remotely
• A full Christmas and New Year shutdown period to recharge
• Option to work a 9 day fortnight, with 1 day off per fortnight
• Excellent internal professional and career development opportunities
• A supportive and collaborative work environment
• A family friendly and professional company culture
• Free confidential access to Employee Assistance Program

How to apply:

Please submit your resume and cover letter, addressing how you meet the key requirements of the role. Closing date is Friday 14th March 2025.

We encourage you to apply as soon as possible, as we will be actively shortlisting applications as they are received. As such, this position may be filled prior to the closing date.

If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process, please contact [email protected].

Please note: Under the The Shepherd Centre COVID-19 Vaccination Policy, all employees and workers performing in-person work must be fully vaccinated with an Approved COVID-19 Vaccine (2 doses) and evidence is to be provided in the form of a current COVID-19 vaccination certificate.

The Shepherd Centre is an equal opportunity employer and we are committed to providing a work environment that embraces and values diversity and inclusion. Please let us know if you have any support or access requirements at the time of your application.