About the role

This is an exciting opportunity to join the customer service team at Livingstone International Pty Ltd as a full-time Customer Service Officer based in Mascot, NSW. In this role, you will be the friendly face of the company, providing exceptional customer service and support to our growing client base.

What you'll be doing

• Respond to customer inquiries and requests via phone, email and chat in a professional and timely manner
• Resolve customer issues and complaints with empathy and efficiency
• Provide accurate information about the company's products and services
• Process customer orders, returns and other transactions accurately
• Collaborate with internal teams to ensure seamless customer experiences
• Maintain detailed records of customer interactions and follow up as needed
• Identify opportunities to enhance customer satisfaction and suggest process improvements

What we're looking for

• Previous experience in a customer service or call centre role, preferably in the administrative or office support industry
• Excellent communication and interpersonal skills with the ability to interact with customers from diverse backgrounds
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and situations
• Proficient in using customer relationship management (CRM) systems and MS Office applications
• Ability to work well in a team and contribute to a positive work environment
• A passion for delivering outstanding customer service and a commitment to exceeding customer expectations

What we offer

At Livingstone International Pty Ltd, we are committed to providing a supportive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits including:

- Ongoing training and development opportunities
- Career advancement opportunities within a growing organisation

About us

Livingstone International Pty Ltd is a leading provider of office supplies and business solutions. With over 20 years of experience, we pride ourselves on delivering exceptional customer service and innovative products to our clients across Australia. Our company values of integrity, collaboration and excellence drive us to continuously improve and exceed the expectations of our customers.

Apply now

If you are excited about the prospect of joining our dynamic customer service team, we encourage you to apply now. We look forward to hearing from you!