The Role

A State Government Agency is seeking an Intake & Assessment Officer on a 3-month contract with a potential to extend to support its Early Resolution & Complaints team. The role involves managing incoming enquiries and complaints, assessing cases, and referring matters to the appropriate teams.

Responsibilities

• Handle inbound calls and enquiries regarding legal service complaints.
• Provide information, guidance, and referrals to consumers and stakeholders.
• Maintain accurate records and case data in internal systems.
• Assist with case management, reporting, and complaint resolution.

About You

• Experience handling high-volume phone enquiries in a customer service or complaints role.
• Strong communication and problem-solving skills.
• A background in government, legal services, or regulatory bodies is highly regarded.

If this sounds like you apply now or email Ahmad at [email protected]