Our prospective Disability Clients need multiple experienced all rounder Support Workers to join us for our Concierge / Onsite Shared Support opportunity at the brand new (still being finalised) Marine Quarter towers as Southport on the Gold Coast providing unplanned / infrequent supports to 10 Clients of varying disabilities. The Concierge service is 24/7, specifically designed to support NDIS Clients when their usual supports are not available. This unplanned support may be something as simple as assisting a Client with their meal to providing personal care or emergency support in the instance of a fall or other incident.

This is a super cool role where no two days will be the same; but even better, the tenants at Marine Quarter are such an awesome bunch of people who just need a day to day hand from dynamic, dedicated and proactive Support Workers to help them live their best life.

The ideal person suited to this role is an experienced Support Worker with experience with a range of Clients and disabilities. There is a high customer service / hospitality component to this role (think hotel concierge service – with a superstar Support Worker role focus) ensuring that the entirety of the tenant’s life (not just related to their disability) is the focus. This also requires a high degree of autonomy, problem solving, multitasking and the ability to prioritise multiple Client priorities.

We’re not going to lie, we are not after people with a “Not My Job” mindset; an “I’m too busy” mindset, an “I wonder what messages I’ve missed on my phone” mindset – we need people who are willing to go over and above to support those we are charged to support and serve. We need people who will proactively find out how they can help and not wait for a call for support. We need people who are easy going, personable and who have an excellent work ethic, but most of all, we need decent, caring and responsible humans.

… and the perks? No two days will be the same. You will be in a role where you can go home and know in your heart that you made a different to a person’s life. You will be welcomed to an organisation that has its values well and truly aligned, who treat their staff with respect and who are supported in the good, the bad and the uncertain – and you’ll earn a wage while doing it. We are truly a family minded service provider who want people with similar values and mindset.

So the nitty gritty.

We are after approximately ten all rounder Support Workers for this project. The roster will consist of three eight hour shifts per day - all active awake shifts (6am – 2pm / 2pm – 10pm / 10pm – 6am) over a 24 hour period.

The hourly base rate is $ 34.45 /hr plus penalties for Evening, Night, Weekend and Public Holiday Shifts (sorry, rate not negotiable).

You will have support in your role via a comprehensive care plan and ongoing training and support from our awesome Support Specialist team.

To be successful you must…

• Be a decent, caring and compassionate human who wants to help our nations vulnerable
• Be open minded to the person and not have the mindset that just because you have experience in a disability, doesn’t mean you have experience in that persons experience or expectations in relation to their disability
• Have experience in the disability field
• Resonate with the role description above
• Not think that our valued Tenants are paying you to be on your personal phone – please stay off
• Have a team mindset
• Have awesome multitasking, prioritising skills with a proactive and problem solving mindset
• Hold a NDIS Worker Screening Card and Working with Children Blue Card
• Have evidence of eligibility and right to work in Australia
• Have a genuine desire to positively change people's lives

Your key responsibilities & accountabilities…

• To deliver high quality support to our Clients in the capacity they require, the exact way they would like it delivered
• Communicate effectively and collaborate for our Clients needs with our Clients, team & Support Specialist
• Understand, follow instructions, and be responsive to our Clients needs
• Provide support to our Clients as required
• To support our Clients to achieve their NDIS Goals
• Have good rapport building skills and a gentle, encouraging manner
• Have an interest in building a respectful relationship with our Clients
• Be reliable, flexible and responsive to fill shifts when required

Why join QSSS?

Really simple, we are on a mission to completely disrupt the disability and aged care industry by providing supports in a way that most providers would say is impossible - and that is to give true choice, control and freedom to our Clients in every way possible.

Working with our Clients, you have the privilege to do what most do not get to do in their career, and that is to actually make a huge difference and make a positive impact in people’s lives each and every day. You can be a part of helping our Clients to live their absolute best life. We want passionate, dedicated, proactive decent humans who genuinely want to make a positive difference in people’s lives.

At QSSS we believe in providing opportunities. We provide on job training and development to people looking to start their career in Disability and Aged Care. If you are looking for the right motivation for a career change and want to make a difference in the community, QSSS can provide you with that platform and help you build that confidence. If you are a caring, compassionate and dedicated person seeking a flexible work environment, then QSSS is the right employer for you.

If you believe you are the right fit for this amazing opportunity, please submit your:

1. Cover Letter – identifying whether you are applying for a Team Leader role or Support Worker Role and explaining to us why you think you would be the perfect fit for this position AND,
2. CV - outlining your relevant experience and qualifications.

Wishing you luck with your application, hopefully we’ll be speaking soon