PBX & Hosted Voice Technician

A new position has opened for a PBX & Hosted Voice Technical specialist. We are seeking a Sydney, Central Coast or Newcastle based dynamic, positive, and up and coming technical legend to join our team.

About us Central Connect is an award winner for customer service

A 100% Australian Managed services business started in 2009 by a resolute team, to offer businesses straight forward great-value Phones and internet. IT support.

We are here to give Australians reliable, affordable Voice, Data, and IT Help with social good.

We are carbon neutral and do not create a lot of greenhouse gases we have large geographic footprint in Australia! We are enthusiastic about Hosted Voice.

THE ROLE

As a Technical Voice Specialist, you will be responsible for supporting our Small to Large Clients.

You will be actively involved in presales, provisioning & Technical Support by phone and email.

You will provide ongoing support, make requested changes to the system, and diagnose and resolve any issues that arise.

This role also favours a diverse technical skillset as well as the ability to perform a client engagement, initiate opportunities for improvement, and analytical problem-solving. Previous experience working in both the On-Site PBX and Hosted Voice Space is essential.

Preferably you will have experience with –

• PBXware and Asterisk Based PBX systems.
• SIP Trunk BroadSoft provisioning on and management.
• Number porting process and validation.
• PBX configuration from scope to management
• Telco Carrier Liaison

We do not expect you to have all the above experience, but you will be required to adapt quickly.

What you will need to succeed

Great attitude customer service and willingness to please and succeed.

Interpersonal, negotiation, written and verbal communication skills.

Be a person who thrives challenges.

Do you have what it takes to succeed in this role Do you want to be a part of a high performing team, then contact us!

We are located on NSW Central Coast

Please submit your resume and provide a cover letter.

You must have the right to live and work in this location to apply for this job. Only successful applicants will be contacted.

This is a fulltime position.

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• Do you have a current Australian driver's licence?