Emergency Response Operator

(Customer Service role)

About us

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.

VitalCALL is a business of Chubb Fire & Security and is classified as an essential service employer. VitalCALL is Australia’s original provider of 24 hours a day, 7 days a week personal emergency response alarms. Trading in Australia for over 40 years, we have been providing assistance to those who want to live a full, independent and active life, but require the assurance that if help is needed, it is only the press of a button away.

About the Role

We are looking for Emergency Response Operators/Contact Centre Operators to join our Rydalmere (Sydney) team.

This role will be responsible for contacting customers when their medical help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members. Candidates must be able to:

• Work in a fast paced call centre style role which requires a calm manner, attention to detail and a professional attitude.
• Have strong communication skills and computer literacy.
• Multitask across a high level of prioritized medical alarm events and inbound calls.
• Liaise with emergency services and a diverse range of clients.
• Work a rotating roster which may include weekends, public holidays and night shifts.

This is an award based role (Clerical Private Sector Award) with multiple rosters to suit operational needs and personal preferences. Shifts mainly include 8 and 10 hour days and depending on the roster could be a combination either day or evening shifts.

About You

• Strong customer service background, ideally in a contact centre environment.
• Experience with call centre and/or inbound outbound phone calls.
• Experience with shift work (preferred but not mandatory).
• Australian or New Zealand Citizenship or Permanent Resident.
• Team Player.
• Strong communication skills and computer literacy.
• Calm mannered, high attention to detail and a professional attitude.
• Ability to work autonomously.
• Career focused professional.
• Able to work 8-10 hour shifts with a mix of day and night shifts.
• Able to work in a highly monitored contact centre environment.
• Passion for help others, particularly the elderly.
• Able to hold or attain a First Aid Qualification, Criminal History Police clearance and attend a Pre-Employment Medical.

What we will offer you:

• Projected earnings on our rosters are between $69700-$71,000.
• 5 weeks annual leave and the opportunity for overtime.
• Planning and support for progression towards any role within Chubb.
• Supportive team structure with all training provided.
• Working for a global organisation which brings job stability and where you are treated like family.
• Access to Chubb Hub - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment.

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background