Assistant Manager

Gaming Venue | Pakenham

MUST HAVE RSG and RSA

Join the leadership team of this large pub group and play a vital role in ensuring the smooth operation of the venues. Responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing excellent food and beverage service. This is a growing business with amazing opportunities to lead a team and enhance the customer experience.

Responsibilities

• Supervise and manage gaming within the establishment
• Adherence to all relevant regulations and guidelines
• Monitor and maintain gaming equipment and facilities
• Ensure a safe and enjoyable environment for patrons.
• Train, schedule, and support gaming staff
• Deliver outstanding customer service.
• Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
• Provide exceptional support to the leadership team.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Uphold the highest standards of hospitality
• Enforce policies to guarantee guest satisfaction and safety
• Maintain accurate records of gaming activities
• Financial transactions, and compliance documentation
• Support the Venue Manager in maintaining inventory and ordering supplies as needed.
• Demonstrate a proactive approach to problem-solving and conflict resolution.
• Ensure that the Hotel's reputation for excellence is upheld at all times.

Requirements

• Proven experience in managing gaming facilities or equivalent gaming experience.
• Must possess all required licenses (RSA, RSG Modules )
• Amazing food and drinks knowledge.
• Strong leadership and communication skills to effectively manage staff and interact with guests.
• Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
• A customer-focused mindset with a dedication to providing exceptional service.
• Knowledge of local regulations and laws related to gaming activities.
• Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
• Prior experience in the hospitality industry or a similar role is a plus.

Company Benefits

• Opportunity to work with a well-known, family owned business
• Career progression across multiple venues in Victoria
• Free on site parking
• Free staff meals on shift
• Community and family focused culture

** Only candidates living in Australia with full working rights will be shortlisted for the role **

Recruitment Consultant: Jenna Barr

Job Ref# 209079

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Jenna Barr on [email protected]

quoting the reference number above, or check out our website for other available positions.

www.frontlinehospitality.com.au