Pre-site customer service job working for a volume builder in Melbournes West

Your new company
Your new company believes in hiring the best talent on the market and invests strongly in their people. They know that they are their greatest asset. They are one of Melbourne's most successful and fastest growing builders and have continued year-on-year growth. They take great pride in delivering quality projects and building long-term relationships with their clients. They offer a supportive, team-focused culture where you will truly enjoy going to work every day. "We win as a team or lose as a team" is their motto, and they live by it.

Your new role
Your new role as the Pre-site customer support officer will be to efficiently and effectively coordinate the service & support process of the company's customers from the time a job is sales approved and allocated to you up until the job is ready to be handed over to the building team for construction. Your duties will include:

• Customer contact: issuing clients with welcome letters, introducing yourself and contacting them regularly for all pre-site jobs
• Creation of job files, preparing HIA contracts and ensuring that all communication is logged
• Raising variations and following up on variation requests
• Obtaining developer approval, property service information, soil reports and building approvals
• Attending weekly meetings to report on results and action items
• Conducting contract signing appointments

What you'll need to succeed
The ideal candidate for this exciting opportunity will have:

• Experience working in the construction industry and a level of relevant experience that is transferable
• Strong communication stills and the ability to communicate with customers and provide exceptional customer service
• A much-organised approach to work, the ability to juggle a number of priorities and meet deadlines
• A willing attitude and the ability to understand the needs of others
• Professional presentation is essential for this client-facing role.

What you'll get in return
This company is like no other. They are successful, growing and offer an energetic and fun culture where everyone enjoys what they do. There is no room for negativity, and they genuinely have a great team of people and a positive environment. They offer Friday drinks and food, team lunches, company bake-offs, competitive salary and internal career growth and development. If you are looking to work for a reputable industry leader and build amazing relationships in the workplace, look no further!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jennifer Culham.