About Disability Support Project (DSP)

Disability Support Project (DSP) is a leading provider of NDIS support services, dedicated to empowering individuals with disabilities to live fulfilling and independent lives. We are committed to providing high-quality, participant-centered services that promote choice, control, and positive outcomes.

At DSP, we recognize the importance of tailored support that meets the diverse needs of NDIS participants. Our team of dedicated professionals is passionate about helping individuals navigate the complexities of the NDIS and connecting them with the right services to achieve their goals.

About the Role

As a Support Coordinator at DSP, you will play a crucial role in assisting NDIS participants in understanding, implementing, and maximizing the benefits of their NDIS plans. You will work closely with participants, their families, and service providers to coordinate and facilitate access to appropriate supports, ensuring that participants receive the highest standard of care.

The role requires a deep understanding of the NDIS framework, strong interpersonal skills, and the ability to work in a dynamic, participant-focused environment. You will be responsible for fostering meaningful relationships with participants while advocating for their needs and supporting them in building capacity for greater independence.

This role is ideal for an individual with a strong background in disability services, social work, mental health, or community services who is passionate about making a difference in the lives of people with disabilities.

Key Responsibilities

Participant Support & Coordination

• Assist participants in understanding and implementing their NDIS plans by providing guidance on available funding and services.
• Support participants in making informed decisions about their supports, promoting choice and control.
• Connect participants with appropriate service providers, community programs, and mainstream services.
• Assist participants in navigating complex systems, including health, housing, and employment services, to ensure they receive the necessary support.
• Develop individualized strategies to enhance participants’ independence, confidence, and ability to self-manage their plans.
• Regularly monitor participant progress and support them in adapting their plans as their needs and goals evolve.
• Coordinate case meetings, service reviews, and follow-ups to ensure service delivery aligns with participant goals.
• Work collaboratively with allied health professionals, disability support workers, families, and carers to optimize participant outcomes.

Capacity Building & Advocacy

• Empower participants by building their confidence and skills in managing their own supports over time.
• Advocate on behalf of participants to ensure their rights and needs are met within the NDIS framework.
• Provide guidance on self-management options, helping participants transition to greater independence.
• Assist participants in problem-solving challenges related to service access, funding utilization, and provider issues.
• Educate participants and their families on NDIS processes, policies, and available resources.

Administration & Compliance

• Maintain accurate and up-to-date case notes, progress reports, and service agreements in compliance with NDIS and DSP policies.
• Prepare reports and documentation to support plan reviews, funding applications, and service requests.
• Ensure all services are delivered in accordance with NDIS Quality and Safeguarding Standards.
• Stay informed about changes and updates in NDIS policies and industry best practices.
• Manage and coordinate billing and funding claims in line with NDIS financial processes.

About You

We are seeking an experienced and motivated professional with a passion for supporting individuals with disabilities. The ideal candidate will have:

Experience & Knowledge

• Previous experience in a Support Coordination, Case Management, or Community Services role within the NDIS or disability sector.
• Strong knowledge of the NDIS framework, funding categories, and service agreements.
• Understanding of the disability, mental health, and aged care sectors and their intersection with NDIS services.
• Experience working with diverse participant needs, including psychosocial disabilities, complex needs, and high-support requirements.

Skills & Attributes

• Excellent communication and interpersonal skills to engage with participants, families, and service providers.
• Strong problem-solving abilities and the capacity to advocate for participants effectively.
• Ability to manage a caseload while ensuring high-quality service delivery.
• Competence in using CRM and case management software for documentation and reporting.
• High level of organization and time management skills to meet deadlines and coordinate multiple services.
• Capacity to work independently and as part of a collaborative team.
• Strong conflict resolution and negotiation skills to address participant concerns and provider issues.

Qualifications & Requirements

• Diploma or Degree in Disability, Social Work, Mental Health, Community Services, Psychology, or a related field (preferred).
• NDIS Worker Screening Check & Working with Children Check (or willingness to obtain).
• Current Driver’s License and access to a reliable, insured vehicle.
• First Aid & CPR Certification (or willingness to obtain).

Why Join Disability Support Project?

At DSP, we are committed to fostering a positive, inclusive, and supportive work environment. Our team is driven by the belief that everyone deserves the opportunity to live their best life, and we work tirelessly to make that a reality for our participants.

By joining DSP, you will benefit from:
✔ A Rewarding Career – Make a meaningful impact in the lives of individuals with disabilities.
✔ A Supportive Work Environment – Work alongside a passionate and dedicated team that values your contributions.
✔ Opportunities for Career Growth – Access to professional development, training, and career progression within the NDIS sector.
✔ Competitive Salary & Benefits – Attractive remuneration based on experience and qualifications.