🌟 Who We're Looking For

CorePlan is seeking a Software Support Specialist with experience working in a technology/SaaS company. As a Software Support Specialist, you will ensure that customers are utilising our platform to its full potential, troubleshooting, and solving day-to-day challenges while improving customers satisfaction and knowledge. Your daily responsibilities will include managing incoming tickets, prioritising effectively, and delivering exceptional service. This is a great opportunity for a candidate looking to take the next step in their career.

🛠 Responsibilities

• Be the first point of contact for customers through various communication channels to ensure their success and satisfaction
• Own our customer support channels by leading conversations to resolve customer queries and issues.
• Adhere to established service-level agreements (SLAs) and ensure timely resolution of customer issues while maintaining high-quality service standards.
• Refine and work with management to build our processes to ensure lightning fast support and 'starry eyed' reacts to survey responses
• Collaborate with cross-functional teams to enhance our products and services based on customer feedback.
• Maintain a comprehensive understanding of our products and services to provide accurate and helpful information to customers.
• Create seamless and enjoyable experiences for users at every interaction.

🙌 Qualifications and Fit

• At least 2-3 years of experience in a customer support position, IT support, or customer service experience in a different field
• Experience in a software or IT company is compulsory.
• An understanding of SaaS concepts (prior experience with SaaS product is beneficial but not essential)
• Exceptional time management skills, capable of juggling multiple customer needs on tight deadlines.
• Must have deep understanding of Customer Support Metrics and SLA's
• Familiarity with service management systems, ticketing platforms, and other customer support tools and technologies.
• A problem solver with a deep love for action (getting stuff done).
• Team player with excellent interpersonal skills. We're a close-knit team, and we'd love for you to fit right in.

🚀 Why Join CorePlan?

CorePlan is not just your average mining software company. We are one of perth’s few tech startups and the only one that's shaking up the mining industry with our cutting edge digital operations platform.

We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining.

If you're ready to make your mark in a tech-forward company, apply today and become a part of the CorePlan Crew!

📫 How to apply

• Please apply using our career centre on the website or visiting this link https://bit.ly/software-support-specialist-coreplan
• Applicants that do not follow the process may not get priority ⚠️

❣️ Recruitment Agencies

We love your hustle and would love to work with you - however we are not engaging any currently. If you would like to register your interest in working with us please email [email protected]