First Things First - What We Can Offer You

• Free daily breakfast and lunch provided
• Flexible working arrangements
• Monthly RDO (Full time employees)
• Ground-breaking parental leave program
• Up to 4 weeks' annual "Work from Anywhere" benefit
• Opportunities for growth, development and career progression
• Fun team camaraderie and events
• Paid volunteer leave days
• Public holiday exchange
• Casual dress
• ​Team social activities
• Free car parking
• And a range of other fantastic benefits!

The Job

The Implementation Coordinator is responsible for supporting the Implementation team to achieve overall team effectiveness by coordinating and qualifying all sales leads and administration functions related, in accordance with Simpro company guidelines and procedures.

This role will be based in the Ringwood office in East Melbourne.

What You’ll Do

• Process new customer cases and book implementation dates.
• Ensure administrative functions and processes relating to service resources are carried out in the CRM.
• Provide excellent customer communication, ensuring customers are responded to promptly.
• Work to achieve 100% billable utilisation of services resources where possible and escalate service disruptions to the local Implementation Manager.
• Help prepare customers for their successful adoption by providing resources and information to support the customer.
• Liaise between internal stakeholders to ensure customer needs are met. This may include working closely with Professional Services, Operations and Sales.
• Drive customers to book training and consultation time, to ensure the implementation does not stall. Backlogs of unscheduled time are reviewed periodically so customers do not ‘fall through the cracks’.
• Collaborate with the Implementation Coordinator Team Lead to ensure global resource bandwidth needs are shared and addressed, as well as systems and processes are kept agile and up to date.

What You’ll Bring

• A genuine self-starter who has drive and determination
• Excellent time management skills
• Someone motivated by KPI’s and targets
• Analytical and problem solving skills
• Ideally someone with sales coordination or scheduling experience
• You will excel if you have an understanding of software adoption processes and an insight into the trades industries

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.