Are you passionate about technology and enjoy helping others solve technical issues?

Our client is looking for an IT Support Specialist to provide hands-on support to the wider team and ensure the smooth operation of IT systems. In this role, you’ll be a key player in delivering high-quality tech support, from troubleshooting day-to-day issues to maintaining the systems that power the business.

Key Responsibilities:

• Provide day-to-day technical support to staff, assisting with hardware, software, and network issues;
• Resolve technical issues efficiently and professionally, ensuring minimal disruption to workflows;
• Assist with setting up and maintaining IT systems, including laptops, desktops, and other office technology;
• Support new employee onboarding by setting up devices and ensuring smooth access to our systems and tools;
• Collaborate with team members and vendors to resolve complex technical problems; and
• Monitor system health, security, and performance to ensure optimal operation.

What You’ll Bring:

• Experience in IT support or a helpdesk role, 3-4 years;
• Solid understanding of common IT systems, hardware, and software (Windows, Mac OS, Microsoft 365, etc.);
• Strong troubleshooting and problem-solving skills, with the ability to address issues promptly and effectively;
• Excellent communication skills, with the ability to explain technical concepts to non-technical team members; and
• A proactive, team-focused attitude and the ability to work independently when needed.

How to Apply

For more information or a confidential discussion please call Mariam Iskandar at u&u on 02 8245 7900 quoting reference number 40251

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.