Assistant Advisor Governance

NSW Department of Customer Service
Sydney, NSW
A$97,027-$107,059 p/a + super
Government & Defence → Policy, Planning & Regulation
Full-time
On-site

Posted 24 days ago


Assistant Advisor Governance

Role type: Ongoing opportunity
Grade: DCS Clerk Grade 5/6
Location: Sydney based with hybrid and flexible working arrangements
Salary Range: $97,027 - $107,059, plus 11.5% superannuation

About the role
This is an exciting opportunity to be a driving force behind our Secretariat, Boards and Committees team, and to contribute towards good governance across the Customer Service portfolio.

Our team supports critical Audit and Risk Committees (ARC) and a range of boards and committees, which means you'll be exposed to governance and assurance processes right across the Customer Service portfolio. You'll also interact with key stakeholders across the sector and be in the room when critical discussions about how we manage risk and assurance obligations take place.

Your day might include supporting compliance activities, helping to run an ARC meeting, supporting our customers with boards and committees appointments, sourcing information for senior executive leadership, Ministerial or Cabinet Office requests, and keeping things on track.

You will be part of a great team of people (if we do say so ourselves) who are customer focused, technically skilled, passionate about what we do, and who have fun while we get quality work done.

What does our ideal candidate look like?
You'll have:

  • A "can do, or figure it out" mindset
  • Excellent planning skills with the agility to re-prioritise when required
  • Experience with using a range of Microsoft Office tools
  • A keen interest in the workings of government
  • A flair for stakeholder engagement and customer service
  • A plain English approach
  • A passion for working as a team to deliver shared goals
  • A love of solving problems and generally making processes and systems easier

Okay, so what's next?
To start your journey towards joining us, please click on the link below and attach your resume (max 4 pages) and cover letter (max 1 page)

In your cover letter please share your motivation for applying for this position and your relevant skills.

For any enquiries about this position, feel free to contact Danielle Wallis, Manager Governance at [email protected]

Salary Grade 05/06, with the base salary for this role starting at $97,027 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Tuesday 25th February

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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