Advisor Governance (Policy), Temporary opportunity until end March 2026, based in Sydney CBD

We are looking for a skilled Advisor to join the Department of Customer Service's Policy Governance team:

• Salary - Clerk Grade 7/8: $110,266 - $122,058+ super
• Temporary opportunity until end March 2026, with the possibility to extend or make ongoing
• Based in Sydney CBD with hybrid working options available
• Talent pool opportunities (for future ongoing, part time, fulltime roles)

The team sits in Governance, Risk & Assurance, part of DCS's Policy Strategy & Governance Division.

As the Governance Advisor (Policy) you will join an essential team responsible for the department's corporate policy.

You will play a key role in:

• Developing excellent organisational policies for the DCS portfolio which responds to the needs of DCS and its staff;
• Enhancing our internal systems and driving process improvements as part of ensuring robust governance controls; and
• Developing and maintaining relationships with stakeholders.

We offer a flexible, supportive, and inclusive team - we celebrate success, have fun, and strive for efficiency.

Key responsibilities include:

• Working closely with the manager to ensure delivery of policy governance priorities
• Prioritising demands and assimilating information to ensure outcomes are achieved
• Contributing to the policy process and informing decision making
• Communicating and collaborating with key stakeholders, across the portfolio and externally.
• Providing project management and support services

To be successful in this role you will have:

• Previous experience in a policy or governance role, or in a role with similar, transferable skills;
• Strong organisational skills with the ability to manage competing priorities and meet tight deadlines.
• Excellent communication skills with demonstrated experience in preparing high-quality documents with strong attention to detail.
• Sound understanding of government policy and processes.
• Confidence in escalating issues where appropriate and participate in team discussions to share information and respond to enquiries.
• Experience with Microsoft SharePoint (desirable).

This would suit an aspiring people leader who knows what good policy and governance looks like, has an eye for detail and is keen to improve outcomes for the department as a whole.

What we need from you
To start your journey towards joining our team, please click on the link below and attach your resume (max 5 pages) and an optional cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Monday 24th March

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process