Are you ready to become part of the Verona Fresh Italian team?

We don’t have a lot of staff turnover! However now is the perfect opportunity to join the Verona Front Of House team.

We are hiring for the positions of :

• Front of House Supervisor / Support Manager

Verona offers authentic fresh Italian food using traditional techniques. At Verona, we believe that great food, excellent service, and a welcoming atmosphere are the keys to a memorable dining experience. We are a Multi-award winning restaurant on the beautiful Sunshine Coast.

We are known for our friendly and happy atmosphere where customers are met with a smile and warm welcome. With our “leave your worries at the door”-policy, we aim to not just sell food and beverage, but create a memorable experience for our customers. We take great pride in our work, and make as much as possible ourselves, in-house, daily from local, and Italian-imported products. Our leaders in both the kitchen and FOH are passionate about the products they create and have a collaborative, supportive and highly respectful relationship.

What this role offers:

• A supportive work environment where you are encouraged to continuously develop your own, and your team members’ skills
• Competitive wages and employee discounts at both our venues
• Opportunity to thrive in a well-established environment and be part of a clear vision, with a proven product that our customers love and come back for
• Contribute to the Verona experience with your own creative input – Weekly cocktail specials, seasonal menu changes etc.
• Opportunity to advance your career with strong support and mentorship
• Fun and energetic work environment at a stunning beachside location
• Team bonding activities & flexible work hours

Day-to-day responsibilities:

Working in conjunction with the owner, venue manager and other team members you will:

• Liaise with the venue manager and provide support supervising our team
• Opening and closing and shift management
• Ensure and contribute to a smooth service in line with our core values
• Manage reservations and function enquiries
• Guide & develop junior staff
• Handle and troubleshoot any issues/complaints that may arise
• Greet guests & serve throughout the evening
• Prepare & serve drinks ranging from tap beer, wines, cocktails, mocktails, and non-alcoholic drinks
• Manage various forms of customer interaction & ordering: reservations, walk-ins, telephone, online, takeaway & delivery using both in-person and technological methods
• Share your knowledge about Italian cuisine with customers and other staff (training provided)
• Ensure and monitor a clean and safe work environment
• Open, Pack down, restock, ordering, reporting, rostering & cash ups
• Assist in the on-going development of systems and processes

Experience & Qualities:

• Proven history of experience in a similar position
• Respectful, honest, humble, fair & reliable
• A positive can-do attitude – a “leave your worries at the door” mindset
• The ability to own your mistakes and learn from them (“It’s not a failure… It’s a Lesson.”)
• Take pride in your work, and care for your team, your guests, the venue, and the equipment you use
• Ability to work in a fast-paced environment, ensuring continuous high quality of service and products in line with our core values
• A passion for training & nurturing junior staff
• A fastidious attention to detail whilst maintaining a practical approach to tasks
• Available nights, weekends & some public holidays
• Intention to commit to this role for a longer term
• Immediate start

If this sounds like you, we want to hear from you!

Simply reply to this job ad or pop in and ask to speak to Reese or Joey.

Our Core Values in Detail:

Be A Good Egg

- Be fair.

- Be hospitable.

- Be there for others.

- Be humble.

- “People remember how you make them feel.”

- “Hospitality is a conduit to connection.”

Bring Positivity

- Enjoy the company of the team.

- Contribute to the experience.

- Shine ☺

- Support your peers.

- Present your best.

- Create connections.

- “Leave your worries at the door.”

Care For What You Do

- Take pride in your work.

- Take care of one another.

- Take care of your equipment.

- Take care of the venue.

- Take care of the guest.

- “We are not in the business of selling Food & Beverage, but in the business of creating an experience.”

Own Your Results

- Acknowledge your wins.

- Own your mistakes and learn from them.

- “It’s not a failure… It’s a Lesson.”

Respect

- Respect one another.

- Respect the venue.

- Respect other’s decisions.

- Respect the customer.

Believe

- Believe in yourself.

- Believe in your team.

- Believe in our vision