Role: Senior Data and Reporting Analyst

Role type: Temporary full time opportunity for 2 years

Salary: DCS clerk grade 9/10, annual base salary starting at (125,693 - $138,510) plus employer's contribution to superannuation and annual leave loading

Location: Sydney

About Us:

The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the Role:

Cyber Security NSW is looking for a Senior Data Analyst to join the Strategic Advisory Team in Sydney. We are looking for candidates with strong organisational and analytical skills to coordinate and support cyber security initiatives and commitments.

Key Accountabilities:

• Coordinate the end-to-end all-of-Government cyber security policy reporting, including stakeholder management and analysis
• Provide advice and recommendations based on policy reporting data
• Develop reporting on themes and trends informed by data
• Identify areas of collaboration and data sharing across the branch for new areas of analysis and exploration
• Support a strategic program of work that will lead, and contribute to, improved compliance and cyber security data practices across government agencies
• Identify, interpret, and analyse data using linking and statistical techniques to identify trends and patterns in data sets, and create inferences or insights.
• Produce reports, briefings, visualisations, and recommendations that provide advice to Senior Leaders to support cyber security initiatives and service delivery.
• Build and maintain productive working relationships with stakeholders through consultation, responsive advice, and service to ensure data and reporting materials aligns with stakeholder needs.
• Coordinate information collection for reporting, monitoring, and evaluation purposes to contribute to the achievement of Branch outcomes.
• Support the continuous improvement of NSW Cyber Security Policy reporting to enable data driven prioritisation of cyber security uplift initiatives across the sector.
• Support the continuous improvement and management of reporting platforms used by the team including our reporting portal, JIRA, and Salesforce CRM

About You

To be successful in the role you will:

• Be reliable, flexible, and have a positive work ethic.
• Proactively manage your own workload and tasks.
• Have excellent organizational skills and experience in managing multiple small projects, particularly across the data lifecycle
• Strong analytical and problem-solving skills
• Demonstrate excellent written and verbal communication skills, including being able to communicate complex data insights and advice, and make recommendations to a wide range of stakeholders.
• Be adept at building and maintaining stakeholder relationships and presenting insights for strategic decision-making.
• Have experience in research and proficiency with BI tools and data visualisation (including Tableau)
• High level of proficiency in Office 365
• A sound understanding of cyber security governance, risk and compliance
• Hold appropriate tertiary qualifications or equivalent professional experience in relevant roles
• Previous public sector experience is highly regarded.

Essential Requirements of the Role: Be an Australian Citizen with the ability to obtain and maintain a Baseline National Security Clearance and pass a police check.

About Cyber Security NSW:

Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.

At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

• Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats
• Increase cyber skills and awareness
• Understand the risks from cyber threats to our digital information and systems
• Set cyber security standards
• Ensure we are prepared if a damaging cyber incident occurs

Working at DCS

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Our benefits include:

• Flexible / Hybrid working policy
• Discounted Gym Memberships and Employee Assistance Programs
• Annual Leave Loading, development opportunities, training and much more!

Applying for the role:

Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.

Submissions that have not followed the above or that are submitted via email will not be considered.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 09/10, with the base salary for this role starting at 125,693 base plus superannuation

Click Here to access the Role Description.

For enquiries regarding this position, please contact Alex Cullen via [email protected]

For enquiries relating to recruitment please contact Swathy Mohan via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 06 Mar 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process