Carers Queensland is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTIQ community.

Carers Queensland actively seeks to employ people who reflect the diversity of our clients.

Are you seeking an opportunity where all you can add value? Perhaps work for an organisation where people from all walks of life are welcomed with open arms into our inclusive and diverse culture?

It's a perfect time to join us on our mission to change lives for those with disabilities and their families in Brisbane South and surrounding catchment.

About the Role

We are looking for a Support Officer to join our team at our incredible team at the Eight Mile Plains office. Our Support Officers are essential part of our everyday operations, and your passion, motivation and customer service expertise is paramount to the success of the team and our work supporting the community! Our Eight Mile Plains team are ground in good practice, excellence of customer service with compassion and respect.

Does this sound like you?

This position will provide all levels of administration support to the NDIS Program team and reception duties. This includes welcoming, providing information to participants, families, and carers, as their first point of contact with the organisation. Our future Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst dealing with competing priorities, experience in dealing with the community, and strong IT skills.

Could you be our next Superstar Support Officer?

Things to consider:

Some of your key responsibilities will include:

• Maintaining appropriate administrative records utilising our databases.
• Using the NDIA IT System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.
• Scheduling participant contact and interviews.
• Provide a professional and welcoming customer service experience to all participants, carers, families and visitors who attend at site
• Schedule and prepare meeting rooms, materials and equipment as required
• Organise venues and catering for meetings, training sessions & events as required
• Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.

What's in it for you?

• Full-Time role with an attractive Remuneration Package of CSW2.1 - $66,243.37 base per annum (plus 11.5% superannuation additional) + transfer your long service leave via QLEAVE (if applicable).
• Excellent Not-for-Profit Tax Benefits - $15,900 tax free per annum + $2,650 p.a. for meal and entertainment benefits!
• Access to discounted Private Health corporate employee benefits with Medibank Private & Bupa.
• Work from Home Days available + parking onsite at Eight Mile Plains and close to cafes.
• Monthly Accrued Days Off + Annual GIFT Day each year!
• An inclusive workplace culture with numerous diversity initiatives.
• A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.

Do you have?

• Demonstrated experience providing administrative and/or reception support in the Community Services industry, e.g. medical reception, call centre, child services, aged care, etc?
• High level of communication skills both written and verbal and the ability to build rapport and adapt skills according to the audience or target group involved?
• The skills to be a team player and someone who thrives in a fast-paced and dynamic environment?
• The ability to triage and prioritise work tasks?
• Experience/knowledge at entering information into databases with a high level of accuracy and detail whilst adhering to Government reporting requirements?

How to join the team?

1. If you are ready to join us & make a difference: Please click the 'Apply' button on this page.
2. Review the Position Description and Key Selection Criteria (attached as one file on the next page top right-hand corner) which you can download prior to submission.
3. Follow the application screens ensuring to upload a copy of your resume and a cover letter addressing your suitability for the role including your strengths & skills. Please note that incomplete applications WILL NOT be considered.
4. APPLY NOW as we will interview as we go! Due to high volume of applications, we reserve the right to withdraw the AD prior to closing date - only successfully short-listed candidates will be contacted - we appreciate your understanding.

Applications close 26th February 2025.

Want to get in touch?

Questions about the role can be directed to the Recruitment Team ([email protected]).

Carers Queensland is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. Carers Queensland encourages applicants to advise this information in their cover letter, so that we can meet the needs of each applicant. Carers Queensland actively seeks to employ people who reflect the diversity of our clients.