Leading Australian owned International Freight Forwarder seeking a seasoned Import Operations / Customer Service Representative to support Import LCL/FCL customers. Located in SYD HO @ Kingsgrove.

ABOUT THE ROLE:

• Handle FCL and LCL import shipments from PO Placement and management through to delivery and billing.
• Manage customer accounts.
• Ensure Customer satisfaction through effective and efficient responses to customer enquiries, issues, and concerns as well as develop new opportunities in different trade lanes, services.
• Report and be responsible for day-to-day account performance, escalation as required.
• Assist in acquiring documentation for clearance
• Confirm delivery address / requirements if unknown
• Lodge SCA
• Check transhipments if applicable.
• Clear delivery orders and relay to carriers
• Check LCL availabilities (predominately FCL orientated though)
• Monitor Customs status
• Arrange deliveries
• Ensure empty dehire return
• Support Invoicing
• Small number of registrations of an afternoon.

ABOUT YOU:

• 2+ years Import or Export local Freight Forwarder experience
• 1+ years experience with Cargowise1
• Strong attention to detail
• Excellent communication and computer skills
• Adaptable
• Excellent Customer Service skills
• Desire to be a part of/and appreciation for the challenges and rewards of working in a growing business.
• Relationship building skills.
• Ability to work independently and as part of a team.

WHAT'S IN IT FOR YOU:

• Supportive team and management
• Work for a stable and growing forwarder
• Modern office space
• Competitive salary
• Multicultural team

To qualify for this role you must have current local experience within International Freight Forwarding and have full working rights in Australia!

If this sounds like the role for you, apply today! Or to discuss Contact Jana on (02) 8339 0733

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