The Company:
This well-established property management company has grown exponentially in recent years, and is underpinned by their unwavering commitment to delivering exceptional customer service to their vast portfolio of clients in the short term accommodation sector. In line with the company’s expansion, they have engaged us to appoint a experienced Operations Manager. The team is youthful, vibrant and professional, and they have established a fun and well-balanced company culture - we are looking for someone who is going to compliment and add value to the existing team.

The Role:
As an Operations Manager you will take on a senior non-executive role overseeing daily operations in the exciting short-term rental sector. This is a pivotal position that requires a strategic thinker who thrives in a fast-paced environment.

Key Responsibilities:

• Lead, recruit, train, and mentor a team dedicated to the short-term rental sector.
• Oversee day-to-day operations to ensure the Melbourne portfolio meets company and industry performance standards.
• Ensure efficient communication between all stakeholders to maximize guest satisfaction.
• Manage staff performance and operations on a daily basis, ensuring smooth operations.
• Oversee successful guest check-ins and resolve any maintenance issues quickly, ensuring satisfaction for both guests and the company.
• Collaborate with external contractors as needed to maintain property standards.
• Manage staff rosters, performance reviews, and coordinate with the General Manager.
• Ensure compliance with WHS and Real Estate regulations in both guest accommodations and office spaces.
• Foster a “customer-obsessed” culture through leadership, team meetings, mentorship, and regular room checks to maintain high housekeeping standards.

Desired Qualifications:

• Licensed real estate agent or willing to obtain
• Full driver’s license.
• 3+ Years experience in operations management

What We Offer:

• Competitive salary
• Full-time role - Monday to Friday
• A dynamic and supportive work environment

To express your interest in this position please apply now with a current copy of your CV and Cover Letter in word format. For further information please contact Meghan White from Co. Recruit on 0407 165 421.

All applications will be held in the strictest of confidence. You must have the correct working rights to work in Australia. Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.