• ICT Operational Leader - ICT Infrastructure | Networks | Help Desk
• Permanent position - $120,000 salary package
• Strong people skills and the ability to form strong working relationships.

An urgent need has arisen to engage the services of an experienced ICT Leader. In this position you will lead a team of 7 across Infrastructure and Help Desk. The positions requires strong people skills and the ability to form strong working relationships.

Key Responsibilities:

• IT Infrastructure Operations. Coordinate the operational availability, efficiency, security, and support the IT infrastructure within a hybrid ICT environment that includes a mixture of in-house and vendor managed services inclusive of server (virtual and physical), network (LAN/WAN/Microwave/VPN/Wi-Fi), unified communications and end user computing devices (Desktops/Laptops/Mobile Devices).
• Daily management of support queues including triage, problem resolution, and escalation of support requests.
• Manage processes relating to user access to systems including bi-annual access reviews.
• Continuous assessment and reporting of infrastructure monitoring to ensure SLAs are met.

Skills, Knowledge and Experience required:

• Substantial experience in a senior Operations Manager role within a large and complex, multi-site environment.
• Demonstrated experience in leading an ICT service desk, business applications and infrastructure teams operating within a structured ICT environment.
• Relevant tertiary qualifications in an appropriate discipline and/or extensive equivalent experience at the same or similar level within a large, complex and rapidly changing organisation with specific focus on one or more of the key accountabilities (i.e. ICT management and ICT operations, etc.).
• Demonstrated strategic management and leadership skills in driving people, process and technology change in a dynamic and complex environment, particularly in the application of ICT service management and ICT operations best practice.
• Excellent time management skills and proven ability to deliver operations on time and within budget.
• Demonstrated ability to build and maintain professional internal and external client relationships including with vendors
• ITIL certification preferred or the ability to attain within 3 months.

Job Ref: 3880459

TO APPLY: Please click on the appropriate link.

This position was posted by genesis IT Recruitment - Specialist provider of IT Contract & Permanent Recruitment since 2001.

Project Services & Digital | ERP | Infrastructure

Genesis are committed to offering equal opportunities to all and the creation of a diverse workforce. As such we encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.