There's something special about spending your days alongside like-minded people, just as committed to purposeful work as you. At Save the Children Australia, we attract bright and big-hearted people who are inspired to make a difference. Together, we are fearless in our pursuit of making lasting change for the children and communities who need it most.

A place to make a difference:

In this full-time, permanent* role, you'll work as a part of our Technology team in Melbourne or Brisbane to help us create lasting change for children everywhere. The Service Desk Analyst plays an important role in delivering on our vision of a better world for children. Whether talking one of our retail volunteers through a Point-of-Sale issue, facilitating a seamless onboarding experience for our new team members, or assisting staff on-site tech issues at one of our kindergartens, you'll be contributing to our commitment to children in Australia, the Pacific and around the world.

You will make a difference by:

• Managing, recording, resolving and closing incidents and service requests in line with agreed SLAs,
• Triaging tickets appropriately across all Technology departments,
• Managing tickets end-to-end through their lifecycle and ensuring all ticket management processes are adhered to,
• Providing on-site support for end user devices such as laptops, mobile phones, printers, and other peripheral devices including meeting-room communications equipment, and
• Assist the Technology Leadership Team in identifying process improvement opportunities across the Service Desk activities.

A place to feel valued:

Your deep expertise in understanding our people's technical challenges, troubleshooting, and driving through to resolution is invaluable.

This role requires:

• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks
• Ability to work in a flexible environment
• Previous experience in service desk support or other IT technical roles
• Relevant IT qualification (desirable)

A place to belong:

We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Internal employment and development opportunities
• A modern, up to date working space or the opportunity to work from home (WFH), or both!
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Celebrate and feel supported in your diversity. We've established internal networks to support our diverse workforce, foster inclusion and allow you to bring your whole self to work (if that's what you want!) (Pride@Save, Parents and Carers@Save, Mental Wellness Alliance, Disability@Save, First Nations Advisory Committee).
• $60k - $70k base salary + Super + full salary packaging benefits (please use this link to see how much this benefit could mean to you!)
• Extra leave to use in a range of ways to ensure you're able to perform at your optimum

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We'd love to hear from you. Submit your cover letter and resume below.

Applications close 4pm AEDT, Friday 28th February 2025.

Position Description - Service Desk Analyst

For more information about this position, please contact Andrew Rice on 03 7002 1688 or [email protected]. Or for more information about a career at Save, visit our Careers Page.

*We understand the need for work-life balance. We've advertised this role as Permanent Full-time, but if you're looking for something different, please let us know. We offer flexible hours, remote working, and individual flexibility plans to ensure we're providing you a personalised career.

We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn't quite hit the mark for you, please let us know at [email protected]. We're dedicated to ensuring Save the Children Australia is a place where everyone can feel supported - no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

If you are having any issues with uploading your application for this role, please contact [email protected] for further support.