Your new company

At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work.

Your new role

Our Hays Brisbane CBD office is seeking a Service Delivery Coordinator (Customer Care) to join our internal Service Delivery team. This is a full-time permanent role that commences immediately.

Responsibilities

• Answering high-volume calls on the Hays Customer Service free call lines for Australia and New Zealand
• Logging and following up on all calls and emails across the APAC region
• Maintaining the Customer Care inbox to ensure all queries are responded to
• Escalating issues to the Service Delivery management team
• Provide immediate, professional responses and escalating customer complaints as needed
• Handling ad hoc tasks, processing, and other projects as required

What you'll need to succeed

• Excellent phone manner and high-level customer service skills
• Ability to handle complaint calls calmly and professionally
• Capability to work autonomously and under pressure
• Quick grasp of new operations and concepts
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Proficiency with Microsoft Office
• Ability to communicate effectively at all levels of the organisation

What you'll get in return

This is a fantastic opportunity to shape your career where we will set you up to thrive. Go further in your career than you believed possible with the support of our expert managers. Here you get out what you put in, and your energy and dedication is always met by reward and celebration. Along with this you will receive;

• An inclusive environment where diversity is celebrated
• Market leading tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements and additional leave, including wellness and volunteering days for you to connect with your community
• Global career opportunities - make your mark locally or explore international opportunities with the Hays group which spans over 30+ countries

What you need to do now

Please click the "Apply Now" button and attach your cover letter and CV.

At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays, you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.