General Manager - Operations (Commercial Cleaning)

• Commercial cleaning experience is essential
• Field-based role
• $120K base plus super + $20K car allowance
• Lead our service delivery in Canberra, with travel required to Wollongong.

The Company

Established in 1972, Quad Services is an Australian-owned provider of high-quality commercial cleaning and associated services across all Australian states, territories, and New Zealand. As a nationally recognised, award-winning service provider, our team is focused on partnering with our clients for long-term success and service delivery excellence.

The Role

As a field-based leader, your focus on people and relationships will be vital to the success of this role. You will lead your team and drive portfolio performance, ensuring the delivery of service excellence for your portfolio of clients from Canberra.

While managing the day-to-day operational needs of your team and client group, you will foster positive stakeholder relationships, exceed our client’s expectations, and ensure that we add value to our client portfolio. A sound understanding of commercial cleaning operations, relationship building, budgets and costs, service delivery and stakeholder management is critical to success in this role.

As the General Manager, you will:

• Develop and maintain strong, positive relationships with our clients, internal teams, and contractors
• Oversee operational deliverables and achieve KPIs (individual and team)
• Lead a small team of Area Managers
• Drive a high-performing culture within your team
• Coach and train your team to deliver service excellence
• Manage and deliver the expectations of our clients and contracts
• Visit client sites and conduct regular quality audits
• Overnight travel required
• Manage escalated service delivery issues
• Ensure a safe and healthy work environment for all

Skills and Experience

The successful applicant will be a suitably experienced leader who has:

• Proven experience in a similar role
• Excellent communication skills, both written and verbal
• An eye for detail
• Ability to build relationships and rapport quickly
• Strong organisational and administration skills
• A reliable car is essential
• Must have previous Management level work experience in the cleaning industry
• A Working with Children and National Criminal History check is required for this role
• All candidates for this role must have NV1 clearance and be Australian Citizens.

What’s on offer

• A fantastic opportunity to join a well-known Australian company
• Outstanding team culture where staff produce excellent results

How to apply

Does this sound like you? Please click the ‘Apply’ button below.

Quad Services is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Veterans, Aboriginal and Torres Strait Islander candidates are encouraged to apply, as we value the unique perspectives and experiences they bring to our team.