We’re recruiting for a Technical Account Manager to join a growing business that specialises in providing tailored technical solutions across industries such as facility cleaning, kitchen, laundry, horticulture, and processing. This role is ideal for someone with a strong customer service background who is also comfortable with some basic hands-on technical work.

The Role:

This is a mix of account management, technical service, and sales. You’ll be responsible for:

• Managing and growing an existing client base across QLD
• Providing hands-on technical support, troubleshooting, and installation of various items (basic handyman work required)
• Working closely with customers to identify and implement solutions
• Handling some administrative tasks to ensure smooth operations

Breakdown of Responsibilities:

• Technical Service – 60% (troubleshooting, installations, product support) hands on getting out there with the customer and assisting them with the basic products (don’t worry this is not a super technical product, think – the ability to hang a picture)
• Sales & Account Management – 30% (building relationships, driving growth) driving new business through trades and nurturing accounts.
• Administration – 10% (keeping records, reporting)

About You

We’re looking for someone with:

• Customer service and strong communication skills
• Basic technical knowledge or the ability to learn quickly
• A strategic, methodical approach to problem-solving
• Self-motivation and reliability – able to work independently and meet deadlines
• Experience in trade-related industries, tools, plumbing, or equipment sales (preferred)

Candidates with experience at Sydney Tools, Bunnings, or similar environments will be well-suited to this role.

What’s On Offer?

• Competitive salary of $80K – $90K + commission (post-probation)
• Company car, laptop, and phone provided
• Comprehensive training – four weeks of intensive onboarding, plus ongoing support
• Long-term career opportunities in a stable and growing business
• A supportive and inclusive team culture, with most employees staying long-term

Next Steps

If this role sounds like a fit, apply now or reach out for a confidential discussion.