• Join a client-centred and growing IT business
• Enjoy a competitive salary up to $150,000, commensurate with skills and experience, PLUS a host of excellent benefits
• Relocation support available for the right candidate
• Professional development opportunities to grow your career

About GPK Group

Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.

GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, reducing IT overheads while maximising operational efficiency. Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.

Your Next Opportunity

We are now looking for a full-time Technical Account Manager based in Adelaide, SA. As a key member of our team, you will take ownership of our Adelaide client base, managing technical accounts while delivering innovative solutions and high-quality support. This role requires a strong background in managed services, as you will oversee escalations, onsite work, and project delivery.

More specifically, your responsibilities include but are not limited to:

• Managing technical accounts and ensuring client satisfaction
• Providing expert IT support and troubleshooting for escalated issues
• Delivering onsite technical services, including installations and project rollouts
• Collaborating with the sales team to scope, onboard, and support new clients
• Documenting project scope, solutions, and client interactions
• Maintaining and managing network, server, and cloud infrastructure
• Advising clients on IT strategy and best practices
• Ensuring effective communication and coordination with internal teams

What You’ll Bring to the Role

To excel in this role, you must have at least three years of experience in a Managed Service Provider (MSP) environment, strong organisational skills, a solid IT background, and a passion for delivering high-quality managed services.

In addition, you will have:

• Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms, and virtual environments
• Prior experience in a pre-sales role, including scoping and delivering project solutions, is highly desirable
• Familiarity with ticketing/documentation systems such as ConnectWise or IT Glue
• Proven ability to manage complex multi-site client environments
• Strong problem-solving skills and the ability to work autonomously
• Excellent communication skills, both verbal and written
• A valid driver's licence and reliable transportation

While formal qualifications are not required, certifications in relevant IT fields will be highly regarded.

Be Rewarded

This role comes with a competitive salary package between $100,000 - $150,000 commensurate with skills and experience, PLUS a range of excellent benefits including:

• Dedicated technology allowance and/or devices provided
• Car allowance to support onsite client visits
• Subsidised gym membership to promote a healthy lifestyle
• Training and development opportunities, including paid study time and company-covered courses and exams
• Opportunities for career progression within GPK Group
• Flexible work arrangements, with 2-3 days in the office and 2-3 days remote
• Relocation support available for the right candidate
• Compensated after-hours on-call support (only if rostered, not an expectation)

Ready to Apply?

Are you a seasoned Technical Account Manager eager to join a fast-growing company that truly invests in your growth? If you're passionate about tech, thrive on solving challenges, and want to be part of an innovative team, this is your chance - Apply Now and take your career to the next level!