General Description:

The Kidspoint administration assistant will provide support to the clinical team and administration team to ensure the success of Kidspoint in delivery of administration service. They will support administration team and is be constantly striving for quality improvement initiatives.

As a key member of the administration team you will provide input, advice, and support to a range of operational and administration activities as well as supporting the practice manager in day to day tasks.

They will provide leadership to the team and assist in professional development of the administration team. A key function of the role will be monitoring quality measures and feedback from both internal and external clients.

Knowledge and Skills:

• Health Care administration experience with the capability to manage a small administration team.
• Experience in and knowledge of Kidspoint
• Continuous quality improvement
• Experience in collaborative leadership and management of a multidisciplinary team
• Ability to work both independently and to collaborate with teams of individuals in diverse settings, with solution-oriented approach
• Ability to lead the administration team to reach complex, multi-faceted goals, and to problem solve to ensure mutual collaboration and respect among team members
• Ability to work within rapidly changing environment.
• Excellent inter-personal and relationship management skills, including ability to build and grow networks of relationships
• Excellent oral, written and presentation skills

Essential functions and performance expectations:

• Works with Kidspoint staff team to provide support to teams to ensure superior administration and customer experience for patients.
• Takes leadership role in meetings and be proactive in providing training to the administration team
• Provides support to teams to assist in the successful adoption of practice changes
• Provides input and direction on quality issues related to the practice
• Supports review and analysis of quality measures to drive practice improvement.
• Provides leadership and support to the team
• Participate in staff meetings as needed.
• Demonstrates collaborative leadership skills to promote successful team functioning and organisational success. For example, Involves others in planning, decision making, and process changes
• To serve as a catalyst for change by seeking opportunities to shape the environment.
• To lead by example, and create a positive team culture in line with the Kids Point mission, vision, and values.
• To ensure all administration members are providing exceptional customer service and support to both internal and external customers