Languages Services Manager

About our client:

Our client is a forward-thinking organization dedicated to fostering multiculturalism and supporting cohesive communities. As part of the Stronger Communities Cluster, they work tirelessly to enrich the lives of NSW residents through innovative initiatives and dedicated service. Employees are empowered by a collaborative environment, access to continuous learning opportunities, and the chance to make meaningful contributions to societal improvement.

About the role:

This newly established role supports business transformation initiatives by overseeing the establishment, management, and development of the in-house interpreter and translator function. Working closely with the casual workforce management team, the role is responsible for developing and implementing strategies to ensure the sustainability of language service provision through the implementation of a new workforce model for professional interpreters and translators.

Key responsibilities will include:

• Lead the establishment of an in-house interpreter and translator workforce function, including recruitment and onboarding strategies to attract, retain and develop top talent in a professional workforce, ensuring compliance with the Quality Assurance Framework, policies and procedures.
• Design and implement workforce strategies to build and develop a diverse, skilled, and sustainable team, ensuring alignment with divisional goals and fostering high performance.
• Monitor and assess service delivery standards, implementing continuous improvement initiatives to enhance customer experience and operational efficiency.
• Collect, analyse, and report workforce metrics to support decision-making, performance monitoring and strategic workforce planning.
• Partner with internal and external stakeholders to identify and implement service improvements, fostering collaborative relationships.
• Implement performance frameworks and workforce planning strategies to support long-term sustainability and operational excellence.
• Manage workforce-related budgets, ensuring strategic allocation of resources to support program priorities and financial sustainability.
• Ensure compliance with policies, regulations, and the Quality Assurance Framework to uphold governance and ethical service delivery.
• Drive initiatives that promote inclusion, equity, and diversity within the interpreter and translator workforce, ensuring a welcoming and culturally responsive environment.

Key challenges:

• The reliance on a casual Interpreters and Translators workforce leads to inconsistencies in service delivery, including issues with performance, attendance and the ability of the casual workforce to decline work, impacting overall service quality.
• The current casual workforce approach does not guarantee a sufficient supply of interpreters and translators to meet rising demand, and investments in upskilling casual I&Ts may not yield long-term benefits due to their flexible work arrangements.
• Establishing effective frameworks to support workforce model changes, with a key focus on performance monitoring and management.

How to Apply

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Call George Wright on 0480 011 549 or email [email protected] for any further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.