• MULTIPLE 12 + 12 month contracts
• Brisbane or Canberra and some WFH
• Baseline Security Clearance required

Our client, a well funded Federal Government entity focussed on the democratic process is seeking multiple Service Desk Analysts to join their team in April.

Responsibilities:

• Assist staff via phone, email, remote and onsite support with faults, issues, incidents and service requests within an ITIL framework. Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
• Undertake and administer support for staff in the National Office; Canberra City ACT and other locations as required across the country by providing consistent, professional and timely support and guidance to staff on program and IT areas.
• Provide on-call support after hours on a rostered basis.
• Determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment.

Criteria:

• Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
• Demonstrated experience in providing high level customer service, delivering a broad range of services; with a strong focus on service delivery, team collaboration, supporting a culture of quality service management, and continuous improvement.
• Knowledge and experience in the use of ServiceNow, Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.
• Confidence and ability to effectively communicate, collaborate and negotiate with team members, business areas and external stakeholders at all levels.

To apply for these interesting and long Service Desk Analysts contract opportunities please apply or call Matt on (02) 6299 1006. This role closes 2pm 21/02/2025 (Job ID MF10490).