This is a 3-4 month contract opportunity for a Service / Help Desk Analyst to join this professional services organisation. In this role you will manage user incidents, ensuring timely resolution and maintaining high customer satisfaction.

Responsibilities include:

• Acting as the primary contact for IT support requests and managing ticket lifecycles
• Communicating incident status and resolutions to users and vendors
• Contributing to the improvement of help desk processes and documentation

Your experience would include:

• Experience in a help desk or service desk role
• Strong communication and problem-solving abilities
• Familiarity with Microsoft Azure, Exchange, Intune
• Service Now experience is essential

To find out more, please apply through the appropriate link.