First – we want you to know who you would be joining – we figured it would be best written by one of your colleagues…

“I know this is a bit unorthodox but hopefully my experience with Realcorp will help you work out whether it is the right place for you to apply. I’ve been working with the team hear for almost 2 years, I'm 35 and previously inexperienced in the commercial cleaning industry.

Honestly, I couldn’t speak highly enough of working here. I have learned and grown so much. We are a team of high performers and everyone is encouraged to be their best, but it’s the kind of place that you can make a mistake and instead of being belittled, you’re trained more and encouraged to try again.

We have multiple team events throughout the year. One thing I love is experiencing the different cultures of our workforce. For example trying Colombian food at one of Melbourne’s best Colombian restaurants.

You’ll learn heaps, you’ll feel like part of a team and you’ll have the full support from the rest of the managers to help with the transition.” Stacey

Some of the Benefits

• We are really good to work with
• You’ll be paid, well and fairly.
• We are growing, seriously. And that creates career opportunities for you.
• You’re going to learn and be given opportunities and mentoring
• There’s more – come in for a chat.

The Role:

This position is office based and supported by the General Manager for direction and training, and will have an offshore virtual assistant to assist with simple, recurring and time consuming tasks. This is a diverse position which will involve some menial tasks as well as a wide variety of operational support tasks. The tasks that you’ll be doing:

🔹 Scheduling & Coordination:

• Oversee and optimize rosters for a 100-strong team across 70+ sites.
• Manage shift changes, fill-ins, and specialist cleaning teams.
• Assist with recruiting, onboarding, and growing our candidate database.
• Keep information registers up to date (jobs, keys, scope of works, etc.).

🔹 Customer Service Superstar:

• Be the friendly voice responding to client calls, emails, and inquiries.
• Provide helpful, clear information about our services, pricing, and availability.
• Handle customer concerns with empathy and efficiency – we love happy clients!
• Update customer accounts and manage booking changes with ease.
• Collaborate with our operations and cleaning teams to ensure top-notch service.

Realcorp has experienced significant growth in a short time due to our commitment to consistently delivering a high level of service that not only meets, but exceed our clients’ expectations and our contracted KPI's.

We are essentially a small management team and therefore will expect everyone to jump in and help others whenever needed, so you will need to be flexible and willing to be a good team player.

We are 100% committed to ensuring that the person we hire is the right fit for us and that we are the right fit for them, the following is what we will be looking at in making this assessment:

Personality

~ A sharp mind, IT Savy with a thirst for learning

~ Hard working and dedicated

~ You love organizing and juggling tasks like a pro

~ Fun personality

~ You’re customer-focused and take pride in delivering exceptional service.

~ You enjoy creating and refining systems to make processes easier.

~ Tactfully direct communication style

~ Very open to giving and receiving feedback

~ Most likely you are a young person, with a few years under your belt but ambitious and excited about building a career.

Any of this experience will be helpful but not necessary:

~ Managing rosters and staff movements

~ Recruitment

~ Customer service

~ Using task management tools like Trello

~ Documenting systems or identifying improvements to existing systems

~ Successfully managing contracts to KPIs

~ References that speak to your history of high performance within challenging roles that have multiple competing priorities.

The Details:

📍 Location: Our cozy office in Montmorency.

🕗 Hours: 8am – 4pm.

Ready to Join Us?

If the above sounds like something you feel suited for and want to be a part of, you should apply now. Write a cover letter - (this is your opportunity to really tell us where you are suited to the role) then submit it with your resume through the Seek application function.