Breakthrough Haematology is a Clinical Haematology medical practice dedicated to providing patient focused treatments to people with blood disorders.

Role Description

Full time position

This Senior Secretarial role is based at Hollywood Private Hospital in Nedlands. You will be responsible for providing high level administrative support to considered and compassionate clinical care to patients with blood disorders.

Your responsibilities will include:

• Collation, data entry and management of all patient information required for clinics and hospital treatments including: personal, medical and insurance details, referrals, appointments, medical diagnostic results and hospital bookings using Genie, Charm or other communication channels as directed
• Triage and respond to patient queries
• Monitor, action and follow up incoming and outgoing correspondence via Genie, email and e-fax or other communication channels
• Process patient hospital bookings and cancellation with the inpatient hospital ward and asssisting with urgent admissions
• Editing formatting and successful transmissions outgoing and incoming of doctors letters and correspondence
• Provide senior secretarial support to Secretary responsible for management of outpatient clinics three days per week, including meet and greet, telehealth and video virtual waiting room, arrange medical bookings and investigations for patients, processing payments and transmit outgoing correspondence using Genie, e-fax and email
• Process invoices, payments and healthcare claims with medicare and health funds
• Investigate and resubmit unpaid accounts with medicare and health funds
• Communicate in a compassionate and professional manner with patients and relatives at all times
• Other duties as directed from time to time

We will provide

• tailored in house training to help you thrive in the role
• a positive high quality office environment
• access to daily reduced fee staff parking on site

Experience

This role requires a team player who enjoys working autonomously and across all levels of the practice.

In-house training is provided, but ideally you will have:

• Previous experience in a hospital clerical or nursing role highly desirable
• Previous experience in a senior medical secretary or practice manager role highly desirable
• Experience using Genie software
• Experience using Charm an advantage
• Excellent organisation and time management skills, with high level computer literacy
• Experience liaising with GPs, Specialists, Radiology providers, Pathology providers, Allied Health Professionals, Insurance Companies, Health Funds and other relevant parties an advantage
• Excellent communication skills and ability to remain even-tempered and professional at all times
• A reliable, flexible and supportive team member

Apply

Apply now to work in our established practice and join our team. Please note only shortlisted candidates will be notified.