3 month contract role - Perfect opportunity for an experienced Insurance Administrator to take up a short term role whilst searching for something more permanent

An opportunity for an experienced Insurance Administrator to join a Melbourne based industry superannuation fund. We are seeking a diligent and detail-oriented Insurance Administrator to join the team.

The ideal candidate will be responsible for managing a wide range of administrative tasks related to member insurance & claims, ensuring smooth operations and exceptional customer service.

You will join an existing team on a 3 month contract bases

Location: Melbourne CBD
Hybrid work
Rate: $335 - $375 per day
ASAP Start

Key Responsibilities:

Supporting the Insurance and Claims team:

• Process and manage incoming and outgoing hard copy mail.
• Complete simple claims tasks within designated queues.
• Conduct follow-up activities, including assessment follow-ups, income protection follow-ups, and new claim follow-ups.
• Review and approve payment requests.
• Submit payment requests and verify payment accuracy.
• Handle written enquiries from members, solicitors, and claimants.
• Prepare and send paper claim forms as required.
• Scan and file internal documents for record-keeping.
• Assist with claim decline processes, including reviewing and compiling decline documentation.
• Raise and allocate tasks within the team to ensure timely action.
• Answer calls on the claims general line (subject to experience).

Selection Criteria:
Skills and Experience:

• MUST have 2+ years of Superannuation administration experience
• Strong written and oral communication skills, with the ability to convey information clearly while maintaining confidentiality
• Excellent numerical skills and attention to detail
• The ability to adapt to varying situations and take on different tasks as required

Education, Qualifications, and Accreditation:

• RG146 Superannuation certification is desirable.
• Other relevant tertiary qualifications will be highly regarded.

Why Join? This is an excellent opportunity to advance your career in superannuation and insurance administration within a supportive and dynamic team. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact on the lives of our members.

How to Apply: If you meet the above criteria and are ready to take the next step in your career, we would love to hear from you. Please submit your resume outlining your experience and suitability for the role.