• Do You Love Helping People and Want to Make a Real Impact?
• Are You Looking for a Full-Time, Secure Role with a Family-Owned Company That Genuinely Cares About its Customers and Employees?
• Location: Bendigo. Hours: Mon – Fri

ABOUT ACTIVE REHAB

We're a family-owned business with a 15-year legacy of providing innovative solutions to those who need them most. We’re all about real relationships, helping people, and making a difference in the community. As we continue to grow, we’re looking for enthusiastic individuals to join our team and be part of something bigger. Right now, we have an exciting opportunity for a passionate Customer Care Coordinator to step into our passionate team and make a real impact!

WHY WORK WITH US?

We’re not just offering a job… we’re offering a place where you can grow, feel appreciated, and make a real difference. If you’re someone who loves people - then this is the place for you!

WHAT’S ON OFFER?

• Career Growth: We value your ideas and support your development.
• Supportive Team: Be part of a caring, friendly group that looks out for one another.
• Make a Real Difference: Help us improve lives and empower individuals every day.

YOUR OPPORTUNITY

As our Customer Service Representative, you'll be the go-to person for customer inquiries, helping people with everything from product info to appointment scheduling. You’ll make sure every customer feels valued and supported, and that their needs are met quickly and efficiently.

Your day-to-day will include:

• Customer Engagement: Answer calls, assist walk-ins, and help people find the right products.
• Appointment Scheduling: Organise service and maintenance appointments.
• Complaint Resolution: Handle any issues with care and follow up to ensure everything’s sorted.
• Record Keeping: Keep accurate records of interactions for smooth follow-ups.
• Team Collaboration: Work closely with our Operations, Sales, and Accounts Teams.

ABOUT YOU

You’re someone who loves people and thrives on helping others. You bring a positive attitude to everything you do and love working in a fast-paced, customer-focused environment.

To excel in this role, you'll need:

• A natural ability to connect with customers.
• Outstanding phone etiquette paired with excellent written and verbal communication skills.
• Previous experience in a similar customer service/ admin-based role.
• Strong multitasking and time management skills, with the ability to manage your own workload.
• A passion for going the extra mile to make our customers happy.
• Bonus points if you’ve worked with CRMs before!