• Full-time opportunities available!
• Additional earning potentials through various streams of bonus incentives!
• Work with an industry leading organisation awarded with the ‘Best Accident Replacement Vehicle Company’ for three consecutive years!

Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service Representatives!

About Us:

At Carbiz, we’re more than just an award-winning accident replacement vehicle provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 8,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2023’ and ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au, we’ve earned a trusted reputation for delivering reliable, like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We nurture a team-first culture with boundless opportunities for advancement, driven by our core values:

• Love what we do - We are passionate about delivering for our customers, team, and partners every time
• Better than yesterday - We grow each day, learning from our experiences
• Win with trust - Lead the market by being trusted, reliable and helpful
• Collaborative core - Working smarter together
• Valuing people - We respect our people, encourage their development, and reward their performance

What’s in it for You:

• Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives.
• Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
• Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
• Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events.
• Career Development – Ongoing training, mentorship, and opportunities for growth.

About the Role:

• Ensure prompt delivery of vehicles to clients, providing efficient and reliable service.
• Deliver exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Assist in coordinating vehicle logistics, ensuring seamless and efficient operations.
• Prepare vehicles for hire, including thorough detailing of both the interior and exterior.
• Support new client onboarding, ensuring they have all the necessary information and assistance.
• Experience the excitement of driving a variety of high-quality vehicles!

About You:

• Valid driver's license with a clean driving record (Essential).
• Confidence in driving a variety of vehicles.
• Strong verbal and written communication skills to effectively interact with clients and team members.
• Ability to work independently, manage your time effectively, and thrive in a team-based environment.
• Ordinary hours vary between 7:00am-8:00pm Monday-Sunday with 8-hour shifts. Must have capacity to work a 40 hr work week.

Apply Now:

If you, or someone you know, are interested in a Customer Service Representative position with a rapidly growing, people-focused organisation, click APPLY, and our Talent Team will reach out to you!