About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Opportunity – Multiple Casual/Temporary/Permanent/Full-Time/Part-Time roles, based across all Shire offices. Band 4 - $37.10 per hour / $73,291.61 per annum (Full-Time) excluding super.
• Career – Opportunity to grow and develop with excellent learning and development opportunities.
• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire

About the Role

Our highly valued Customer Service & Support Officers provide effective and timely responses to all incoming customer requests in a professional manner, ensuring a high quality, first point of contact resolution service.

We have multiple positions available to fit into your work/life balance, be it Casual, Full-Time or Part-Time!

Reporting to the Coordinators of Customer Support the core responsibilities include:

• Undertake customer service duties in a professional manner, ensuring a high quality, first point of contact resolution service, adhering to key performance indicators.
• Receive and process customer requests for service into the Council’s customer request system.
• Ensure that customer requests are resolved in an efficient and effective manner, referred to the relevant person, or escalated if required.
• Maintain confidentiality on appropriate matters and adhering to Council’s policies in respect to providing and receiving information.
• Ensure that correct information is provided to customers, contractors and Council Officers.
• Monitor existing systems, databases and procedures to provide correct and up to date information on customer requests, enquiries and responses.

About You

• Extensive experience in a fast-paced customer service environment
• Demonstrated commitment to delivery of high-quality customer service
• Experience in continuous improvement in an organisation with a commitment to customer experience
• Experience in local government or other complex organisations is desirable

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Amy Stewart, Coordinator Customer Support on 03 5950 1152.

Applications Close: 6pm, Sunday 16 November 2025.