Caring Support @ Home are a Registered provider for Support At Home and NDIS, we offer a range of services to both aged and disabled clients, assisting them to remain in their own homes and maintain their independence.

We are currently recruiting an experienced Care Manager to join our friendly and dynamic team in our Braeside office. Potential career advancement is available if you are ambitious and want to grow into the future with the company.

ABOUT THE ROLE:

Your responsibilities may include but are not limited to:

Providing care management support in accordance with the new Aged Care Act and CSAH Policy & procedures, within set time frames, according to set targets and individual participants budgets.

Liaising with internal and/or external services/associated providers to improve the implementation of care plans for participants and to provide services where required.

Developing and reviewing comprehensive person-centered care plans in consultation with participants, their supporters and relevant stakeholders within individual participants budget parameters.

Maintaining effective links with relevant professional networks (e.g ACAS, GP and community services) to improve the participants experience when needed.

Regularly provide support and advice to participants and their supporters to enable them to make informed decisions, contribute to their care plan and evaluate the effectiveness of current care plans.

Advocating on behalf of participants where required to ensure required services are delivered

Investigating and responding in a timely manner to participants inquiries, concerns or complaints and ensuring that participants are advised of the agreed level of services and any changes to plans.

Promote CSAH services and provide information to prospective participants.

Promote and enforce CSAH’s policy of excellence in customer service & service Provision Support

We are looking for someone who is/has:

Passionate about what you do and want to make a difference in the lives of our participants, enhancing their self-esteem and empowering them to make choices.

Problem-solving abilities with the ability to think critically.

Strong interpersonal and verbal/written communication skills.

At least 1 year of experience of managing caseloads of clients with complex care needs, in particular home care package/Support at Home clients

Willing to work in an office based environment Monday to Friday, on a full time basis, with visits to clients in their homes; part-time will be considered for the right applicant.

Demonstrated experience in developing and implementing strategic operational plans and record of driving change and compliance.

A clinical background as a Social Worker/EN/RN/Allied Health Practitioner/Care Manager is highly desirable

Experience in undertaking assessments, care planning, implementation, evaluation and documentation of quality client care with a person centred approach and in line with Consumer Directed Care principles

The ability to communicate with staff, participants, service providers, treating health professionals and other community members to ensure the development of needs based, participants focused services delivery

Essentials for working in Aged Care:

A current Working With Children or willingness to obtain one

Current and ongoing flu Vaccinations

Australian working rights

Ability to pass a national police clearance